Skilled nursing facilities
Save money. Never miss an admission.
We specialize in telecom for nursing homes and assisted living. With more than 20 years of experience, we work directly with your IT partners for a seamless onboarding: we gather your old bills, survey your wiring onsite for free, and manage old contracts, terminations and collections.
Where the money goes
A nursing home’s phone bill is never one bill.
Most facilities are paying several carriers at once: a main line contract signed years ago, analog lines for the elevator and fire panel, a fax line nobody has used since the EHR went in, and a TV agreement that renewed itself. We read all of it, together.
- One list of every service, carrier and contract end date
- The lines you must keep, flagged before anything is canceled
- A number for what it should cost instead
The details
The little things that make the difference.
The details are what make the difference. You get professionally recorded auto attendant greetings and on-hold messages, and automations that matter, like a text alert when an admission fax arrives, or an automatic reach-out to callers you missed after hours. Add automatic call recording, a web chat API, and one dashboard for all your sites.
Admission-fax alerts
A text the moment an admission fax arrives.
After-hours call-backs
Missed callers get an automatic reach-out.
Video meetings, free
Video calls for families and care conferences, included for customers.
Recorded greetings
Professionally recorded auto attendant and on-hold messages.
One dashboard
Call recording, web chat and every site in one place.
One company
The phones, the TV and the wiring are all ours.
You are never handed to a vendor. The team that quotes the work installs it, and the number you call afterwards is the same one.
Phones
EmpireUC, our own cloud system, or we modernize the PBX you already own.
Television
EmpireTV, with a community channel for your own messages and activities.
Wiring and low voltage
Rewiring for IP or analog, cameras, switches and call bells, our technicians.
Support
One number, 24/7, answered by a live U.S.-based person.
Facility Connect
One phone system, one monthly price.
The EmpireUC bundle for nursing homes and senior living: staff extensions, unlimited U.S. and Canada calling and every core feature, with resident calling as an add-on.
$299
Connect 25, per month
$399
Connect 50, per month
$100
Resident Calling add-on, per month
Plus taxes and fees.
24/7 · Always connected
The number on your wall reaches a person.
Nights, weekends and holidays are when a facility notices its phone system. Ours is answered around the clock by a live U.S.-based person who can already see your account, no queue, no ticket number, no call-back window.
Customer portal
Thirty buildings. One login.
Every facility you run, in one place: services, tickets, projects, contracts and invoices. Pick a building from the dropdown and every screen follows it.
- One login for every facility, with primary and child accounts
- Open a ticket and follow the whole conversation
- Every invoice, ours and the old carrier’s, side by side
One company
What a nursing home gets from us.
EmpireUC is our own phone system, so the people who build it are the people who answer when you call. Everything around it comes from the same team and the same invoice if you want it that way.
EmpireUC, your way
Keep the PBX you own and we put EmpireUC SIP behind it, or move the whole building to EmpireUC and get the ring groups, voicemail to email, texting and apps with it. Our platform, our support.
Internet that holds
Circuits from the major carriers, put in competition on price, ordered, installed and chased by us when they break. Backup lines where a dropped call matters.
EmpireTV
Our own television service: rooms, lounges and the sports packages residents stay in for, on one bill with the rest.
eFax, greetings and the rest
Faxing without the fax line, menus and on-hold recorded properly, answering service when nobody can pick up, phones and headsets. Ours, not a hand-off.
A free bill audit, and the portal
We read every line of what you pay now, show you what it should cost, and put every building, invoice and ticket behind one login.
Admissions
Never miss the call that fills a bed.
Admission alerts · After-hours call-backs
A text when the fax lands
Admission faxes reach a person, not a tray.
Missed calls get chased
Callers who hang up after hours get an automatic reach-out.
Free video meetings
Included for customers, for families and care conferences.
One desk, many lines
Admissions, families and vendors sorted before they reach a person.
Paging and call bells
Wired by the same team that runs the phones.
Shift-aware routing
Days, nights and weekends each have their own path.
Facility technology
What else the building runs on.
Cordless phones for staff
DECT handsets for nurses and aides, planned for the whole building.
Door entry and intercoms
See who is at the door and let them in from the desk.
Referral and admission fax
Faxes to email, with a text when an admission arrives.
Answering service
Live receptionists or an AI agent on nights and weekends.
Greetings and on-hold
Call trees, on-hold messages and music, recorded free.
All facility technology
Phones, cordless, door entry, fax, TV and Wi-Fi.
What are you paying today?
Send us your bills. We’ll show you, line by line, what they should cost, and what we would change first.
- Every bill, contract and piece of equipment reviewed
- A free onsite wiring survey
- Terminations and collections handled for you