Empire Telecom specializes in nursing home and assisted living change of ownership, our team with over 25 years of experience works directly with your IT companies to ensure a seamless offboarding, we gather all old bills and breakdown your wiring through free onsite surveys, we handle all your old contracts and termination including collection, we strive to have all our due-diligence and technical work is done for your closing date so you ready to go from day one! Our proven proprietary process has eased the transition for over 2500 old-age homes and hospitals across the country and we are ready to do the same for you.
Our service professionals have access to all your systems and are able to offer tech support in real-time. Our phone line is answered 24 hours a day, 365 days a year, by a live human based in the U.S. Our call center’s average response time is under 11 seconds! While any service related matters or major outages are covered, what’s with those little pesky things like extension names and routing auto attendants? Our renowned portal support leaves our costumes in awe. We guarantee an under 5 minute response time on any portal communications matter, no matter what, when and why.