Healthcare
We audit the bills. Then we do the works.
For nursing homes, assisted living and hospitals, it starts with a free, line-by-line audit of your phone, internet and TV bills. Then one company does the works, phones on EmpireUC, TV on EmpireTV, internet, wiring and 24/7 support. One team, accountable for all of it.
2,500+
facilities served
$1.9M
a year found for one operator
$0
for the audit
<11s
average support answer time
Not sure what you need
Two minutes, and you will know.
Answer eight questions about your phones, lines and bills and you will get a straight recommendation, keep the PBX and change the lines, move to EmpireUC, or pick a major platform, plus what it could save.
The audit
It starts with a free bill audit.
Telecom, internet and TV costs are easy to overlook, and they quietly drain budgets. Our free audits check every line of every service. We have found millions in savings for clients, money that goes back into care.
How the audit works, four steps, you do the first one
Send us your bills
Phone, internet and TV, or let us gather them for you, along with your contracts.
We review every line
Rates past their contract term, lines nobody uses, equipment still being billed, overlapping services.
We survey the building
A free onsite look at your wiring, so the plan fits the building you actually have.
You get a plan
What to keep, what to cancel and what it will cost. We handle the terminations and collections.
The works
One team, accountable for all of it.
When one company runs your phones, TV, wiring and support, one team answers for it when something breaks. That’s the point.
Phones on EmpireUC
Our own cloud phone system, or we modernize the onsite PBX you already have.
TV on EmpireTV
Our own TV service, with a community channel for your messages and activities.
Wiring & low voltage
Rewiring for IP or analog, cameras, switches and call bells.
Internet, managed
From whichever ISP serves your building, and outages still come to us.
Onboarding
We gather your bills, survey your wiring, and handle old contracts and terminations.
Support
One number, 24/7, answered by a live U.S.-based person in under 11 seconds on average.
Case studies
What the audits found.
Four operators, four different problems, each one started with a free audit.
Care settings
Built for every kind of facility.
Nursing homes
Audits, admission-fax alerts and free video.
Assisted living
Phone, premium TV and Wi-Fi for residents.
Hospitals
Every telecom system, under one roof.
Home care & hospice
Intake routing, call recording, on-call.
Urgent care
Many locations, one system.
Group purchasing
Turn telecom into revenue for your group.
Facility technology
Every system the building runs on.
Phones, fax, door entry, TV and Wi-Fi from one company, with one number to call.
Phone systems
EmpireUC, or the PBX you have.
Fax
Referral faxes to email.
TV
Resident TV on one central system.
Contact center
Intake and scheduling queues.
Cordless phones
Handsets for nurses on the floor.
Door entry
Answer the door from the desk.
Answering service
Nights and weekends, answered.
Greetings and on-hold
Call trees, messages and music.
We use Empire Telecom for all our telecom and internet needs at our many assisted living facilities across the east coast. What we value most is Empire's customer service and dedication to their clients, always available 24 hours a day emergency or not. With Empire you know your services are taken care of all the time so we can focus on running our facilities properly.
Clients
Healthcare groups that run on Empire.
Customer portal
Thirty buildings. One login.
Every facility you run, in one place: services, tickets, projects, contracts and invoices. Pick a building from the dropdown and every screen follows it.
- One login for every facility, with primary and child accounts
- Open a ticket and follow the whole conversation
- Every invoice, ours and the old carrier’s, side by side
Buying a building
Take over with everything already live.
When an operator buys a facility, they have us order every service in their name before the closing. On takeover day we are on site with the new phones, internet and TV live, and the new name on the website and social media. One of the most popular things we do in healthcare.
Residents and patients
What the room feels like.
TV · Wi-Fi · Bedside phone
The channels they know
Residents get what they had at home, on one central system.
Wi-Fi families can use
Sized for visitors as well as staff.
Phones that are simple
Big buttons where they are needed, smart routing behind them.
Start with the audit.
Send us your phone, internet and TV bills. We review every line and show you what you should be paying, free.
- Every bill, contract and piece of equipment reviewed
- A free onsite wiring survey
- Terminations and collections handled for you