Answering service
Never miss a call again.
Real receptionists answering your calls, cheerful, professional, never a recording. We’re so confident in our team, we’ll let you try us free for seven days.
24/7 coverage
Never miss a customer, with professional receptionists on every shift.
Not just hello
Cut your costs and get your team’s time back.
Personal touch
No two companies are the same, so no two call flows are either.
Connected to your systems
Real people answer your calls while you focus on the work. Be a 24-hour business, have us open tickets in your CRM or help desk, and get call details by text or email.
Save 20%+
Customers cut their previous answering-service bill by more than 20% on average. You pay less and get more, and we are happy to prove it.
Onboarding
Live in four steps.
Talk to us
Call (732) 363-9898. We’ll show you how we can save you money, and in some cases help you make more.
Sign the agreement
A simple billing and service agreement, and no long contract.
Build your call flow
Our customer success team designs it with you and sends a demo so you see the full picture.
Connect it
We integrate with the systems you use, sometimes it’s as simple as an email or text when a call comes in.
Questions
FAQ
Are you available 24/7?
Yes. We answer 24/7/365, and you choose the hours you want live answering. When we answer, callers always reach a cheerful, professional receptionist, never a recording.
How is it cheaper?
Customers cut their previous answering-service bill by more than 20% on average. You pay less and get more, and we are happy to prove it.
Is there a contract?
No. We earn your business month after month. To cancel, just email us.
Two ways to cover the phone
People, or an agent. Both are ours to run.
Some facilities want a human on every call. Some want the calls handled without paying for a seat around the clock. We run both, so the choice is about the calls, not the vendor.
Live receptionists
A team of trained people answering in your name, around the clock, every day of the year. We set the script with you, connect it to your systems and manage the service, so it is one conversation with us rather than a separate contract to chase.
An AI agent, for less
The same calls answered in two rings, booking appointments, routing and sending the summary afterwards, at a fraction of what staffing a desk around the clock costs. It introduces itself as an assistant and hands over to a person whenever it should.
How it works
We run it, you do not manage it.
The receptionists come from a service we have used for years, and we stay in the middle of it: the script, the escalation list, the integration into your phone system and your CRM, and the bill. If something is handled badly you call us, not a call center you have never spoken to.
- Your script and your escalation list, set with you
- Connected to EmpireUC and to the systems you already use
- One invoice and one number to call when it goes wrong
- Swap to the AI agent, or run both, whenever it suits
Live agents
A real person, at 2am.
24/7/365 · Never a recording
Your script, your flow
Our customer success team builds the call flow with you and sends a demo before a single call lands.
Straight into your systems
Tickets opened in your help desk, or simply an email and a text the moment a call comes in.
Seven days free
Try the team for a week before you decide.
However you want it
An email, a text, or a ticket opened in your help desk.
Escalation that works at 3am
Urgent calls follow your on-call list until someone answers.
Your words
The greeting and the questions are yours, not a script we reuse.
Try it free for seven days.
Email callcenter@empiretelecomnj.com, or leave your details and we’ll be in touch.