Healthcare answering service
Answering service for healthcare
Live receptionists or an AI agent for nights, weekends and overflow. Free for seven days.
Who it is for
Agencies and buildings whose phones never stop.
- Home health and home care agencies: intake, scheduling and caregiver call-outs after hours.
- Hospice: families calling at night, routed to the nurse on call.
- Nursing homes and senior living: the main line after the receptionist goes home.
- Multi-site groups: one service covering every location, each answered in its own name.
Live people
Trained receptionists, 24/7, every day of the year.
Or an AI agent
Answers in two rings, takes messages and routes calls, for less than a staffed desk.
Your on-call list
Escalation set up with you, changed when your rota changes.
On your phone system
Overflow and after hours routing done in EmpireUC.
How we run it
One vendor for the phones and the people answering them.
- We build the script and the escalation list with you, including what counts as urgent.
- We route the calls in your phone system: after hours, overflow, or every call.
- Messages arrive by email or text, and urgent calls go straight to the person on call.
- One bill and one number to call if anything is handled badly. Try it free for seven days.
Questions
What operators ask us.
Can the service page our on-call nurse?
Yes. We set up the escalation list with you, and urgent calls go to the on-call person by phone or text.
Do callers know it is an answering service?
Calls are answered in your name with your script. The AI agent introduces itself as an assistant and hands over to a person when it should.
Can we use it only after hours?
Yes. Most agencies use it for nights, weekends and holidays, and for overflow when the office is busy.
Is there a long contract?
No. There is a simple service agreement and a free seven day trial.
Facility technology
The rest of the building.
Cordless phones for staff
DECT handsets for nurses and aides, planned for the whole building.
Door entry and intercoms
See who is at the door and let them in from the desk.
Referral and admission fax
Faxes to email, with a text when an admission arrives.
Resident phone lines
A phone line in every room, on one bill.
Resident and staff Wi-Fi
Coverage to the far end of the building.
Resident TV
Premium TV and a community channel through EmpireTV.
Try it free for seven days.
Tell us when you need cover and we will set up the trial with your script and on-call list.