EmpireUC pricing
One price for each person on the system, a little more for the people who answer a call queue. Facilities can take one bundle for the whole building instead.
Seats
Most people need an EmpireUC seat. Give a contact center seat to the people who answer a queue — admissions, reception, the billing line.
EmpireUC seat
$12.99per seat
per month
For everyone who makes and takes calls.
Contact center seat
$19.99per seat
per month
For the people who answer a call queue.
Everything in an EmpireUC seat, plus:
Prices are per seat, per month, plus taxes and fees. Call recording is included on both seats.
Estimate
Move the sliders, or type the numbers. The total updates as you go.
Estimate your monthly bill
Side by side
| Feature | EmpireUC seat$12.99 / month | Contact center seat$19.99 / month |
|---|---|---|
| Calling | ||
| Extension with its own direct number | ||
| Unlimited calling across the U.S. and Canada | ||
| Forward, transfer, hold and park | ||
| Desktop, web and mobile apps | ||
| Paging and intercom | ||
| Routing | ||
| Welcome menus and auto-attendant | ||
| Ring groups | ||
| Business-hours and holiday routing | ||
| Messages | ||
| Voicemail with transcription, to email | ||
| Recording & reports | ||
| Call recording | Included | Included |
| Call history and your own call reports | ||
| Contact center | ||
| Joins call queues as an agent | — | |
| Ring all, round robin, linear hunt, linear cascade | — | |
| Queue announcements, hold music and callbacks | — | |
| Overflow and wait thresholds | — | |
| Agent sign-in, status and device choice | — | |
| Wrap-up time and call outcomes | — | |
| Wallboards and agent stats | — | |
| Supervisor listen, whisper and barge | — | |
| Start-to-finish history of every hand-off | — | |
| AI | ||
| AI call transcripts, speech analytics, AI agent | Ask us | Ask us |
For nursing homes and senior living
One predictable monthly price for the whole facility: unlimited calling and every core feature, with no hardware to maintain.
Connect 25
$299per month
Up to 25 staff extensions
Most facilitiesConnect 50
$399per month
Up to 50 staff extensions
Connect 99
$499per month
Up to 99 staff extensions
Connect 100+
Callfor pricing
100 or more extensions, or several buildings
Fewer than 25 staff phones? EmpireUC seats at $12.99 each cost less. 100 or more extensions: call us for pricing. All plans include unlimited calling and core features. Plus taxes and fees.
Add-on
$100per month
Direct-dial phone service for resident rooms, with pooled minutes and simultaneous call capacity, managed through your Facility Connect system.
Additional minutes and channels are available.
Example: a 25-bed facility
15 staff phones, plus resident calling
Full facility voice service$399/month
Plus taxes and fees.
Facility price
Enter your staff extensions and your resident rooms. The plan and the monthly price follow.
Build your facility price
Questions
Per seat: one person on the system, with their extension, apps and voicemail. Their desk phone, mobile app and laptop all count as the one seat.
Taxes and regulatory fees are added to the bill, and desk phones if you buy them from us. Call recording is included on both seats.
Your seat numbers go into the order form below. A person on our team confirms the order with you, then we set up the call flow, move your numbers and ship the phones.
Yes. Give contact center seats only to the people who answer a queue; everyone else takes an EmpireUC seat.
When you would rather have one price for the building than count seats. Connect 25, 50 and 99 cover up to that many staff extensions with unlimited calling and every core feature.
Tell us how many seats you want. A person on our team confirms the order with you and books the setup.
