EmpireUC AI
Every call, read for you.
After each recorded call and every voicemail, EmpireUC AI writes the notes, reads the caller’s mood and scores the call. When something needs a manager, the right person hears about it in seconds.
After every call
Notes nobody has to write.
The AI works from the recording, a minute or two after the call ends. Nothing listens in on the live call.
Call notes
A summary, the next step, to-dos, key points and the full transcript, attached to the call.
Mood over the call
How the caller felt from the first minute to the last, and how they felt when they hung up.
A score for every call
Each call is scored, with the reason in plain words, so you know which ones to listen to.
Coaching
What went well and what to try next time, for each person who answered.
Voicemail, read for you
Every voicemail written out, summed up and given a next step, in the portal and the Empire Phone app.
Notes on every recorded call
Switch it on once and every recorded call gets notes on its own, with no button to press.
Ask AI
Ask your calls anything.
Ask AI sits in the corner of the phone portal. Ask who called about billing this week, which callers were unhappy, or what a family said about a room. It answers from your own calls.
- Brief me on this week: what happened and who to call back
- Call back from the answer, through your desk phone
- Only sees the calls you are allowed to see
AI alerts
Know the moment a call goes wrong.
Set a rule once. When the AI reads a call or voicemail that matches, the right people are told while there is still time to fix it.
Step 1
When any of these is true
- The caller sounds unhappy, or happy
- Words like "cancel" or "speak to a manager" are said
- The AI notices a complaint, a cancellation, something urgent or a sales chance
- Anything you describe in your own words
Step 2
On the calls you choose
- Recorded calls, voicemails or both
- Every extension, or only the ones you pick
- Try a rule on a sentence before you save it
Step 3
Tell the right people
- Email or text message
- Slack, Microsoft Teams, Google Chat or Discord
- Zapier, Make or any app, by webhook
- Right away, or as a daily or weekly summary
Two rules are ready from the start: Unhappy caller and Wants to cancel. Every alert shows why it went off, what the call was about and what was said.
The alert center
This is the real screen.
Settings, then Alerts, in the EmpireUC phone portal. Shown with a sample facility.
Phone events
Hear when something goes offline.
The same alerts watch your connections too, no AI needed. Each is checked every two minutes, and a change has to show twice, so a phone restarting does not set one off.
SIP trunk offline, or back
Your own phone system lost its connection to EmpireUC, or got it back.
Every call path in use
The trunk is full, so more callers would hear busy.
Teams user offline, or back
Their Teams app stopped taking calls. Their failover takes over.
Desk phone offline, or back
A desk phone dropped off the system, by extension, only for the ones you watch.
Files
Every recording, in your own drive.
Connect Google Drive or OneDrive once and every call recording, voicemail and AI call note is saved into one folder, named so it sorts by date. Empire never sees your Google or Microsoft password, and only sees the files it saved.
- Connected in about ten seconds, by an administrator
- Recordings, voicemails and AI notes in one folder
- During a call: take notes, open shared files, text a file to the caller
- Your own drive in the call, searched and opened from the app
Connect anything
Your calls, in the tools you already use.
Webhooks
New calls, texts and alerts posted to your own HTTPS address within seconds.
Zapier and Make
Log calls and texts in your CRM, open a ticket from a text, make a task from an alert. No code.
EmpireUC API
A secure REST API for calls, texts, people and routing, with event subscriptions instead of polling.
Questions
About EmpireUC AI.
When does the AI read a call?
A minute or two after it ends, from the recording. Recording has to be on for that phone or ring group, and recording is included on every seat.
Does it listen to live calls?
No. It reads recorded calls and voicemails after they end, never the live call.
What does it cost?
Call notes, transcripts, mood, coaching, voicemail AI and AI alerts are the EmpireUC AI add-on, per user, per month. The price is on the EmpireUC pricing page.
Who can see the notes and alerts?
Only the people allowed to see recordings for that phone. AI alerts are set up by an administrator.
Is this the AI agent?
No. The AI agent answers calls for you. EmpireUC AI reads calls after they end. You can have either, or both.
See it on real calls
We will show you notes, mood, scores and alerts on a demo account, then switch them on for your phones.