Home care & hospice
Intake and on-call, handled.
Intake, HR, always being on call, nurses checking in, running a home care agency is hard. EmpireUC, our own cloud phone system, brings it together: record and track every call, set time-based routing and holiday schedules, use separate numbers to see where leads come from, and connect it to your patient management system and CRM.
Skills-based routing
Intake, HR and scheduling calls reach the right desk.
Track every lead
Separate numbers show where referrals come from.
Record every call
In real time and on demand.
Holiday schedules
Time-based routing that follows your on-call rota.
Connected
Integrates with your patient management system and CRM.
Hospice
Families call at 3 AM. Someone answers.
Hospice calls do not keep office hours. On-call schedules route nights and weekends to the nurse on rota, and a live answering service can take the call when nobody can.
On-call routing
Nights, weekends and holidays follow your rota.
Supported 24/7
A live U.S.-based person, in seconds.
Clients
Agencies that run on Empire.
Where the money goes
You pay per office. You should pay per agency.
Agencies grow office by office, and the phone bills grow with them: a separate carrier per branch, a separate internet contract, and referral lines nobody tracks. Priced as one agency, it costs less and it finally reports as one.
- Every branch priced as one agency
- Referral numbers tracked so you know what works
- On-call routing that follows your rota
One company
What a home care agency gets from us.
EmpireUC is our own phone system, so the people who build it are the people who answer when you call. Everything around it comes from the same team and the same invoice if you want it that way.
EmpireUC, your way
Keep the PBX you own and we put EmpireUC SIP behind it, or move the whole building to EmpireUC and get the ring groups, voicemail to email, texting and apps with it. Our platform, our support.
Internet that holds
Circuits from the major carriers, put in competition on price, ordered, installed and chased by us when they break. Backup lines where a dropped call matters.
Intake that reaches a person
Intake lines and on-call routing for staff in the field, with call recording where you need it.
eFax, greetings and the rest
Faxing without the fax line, menus and on-hold recorded properly, answering service when nobody can pick up, phones and headsets. Ours, not a hand-off.
A free bill audit, and the portal
We read every line of what you pay now, show you what it should cost, and put every building, invoice and ticket behind one login.
Intake
The referral call is the business.
Recorded · Routed · Tracked
Know where referrals come from
Separate numbers per source, so you can see which hospital actually sends patients.
On-call that follows the rota
Time-based routing and holiday schedules set in advance.
Every call recorded
On demand or automatically, stored securely.
Consolidated
Branch offices stop each buying their own service.
Reported together
Referral volume by source across the whole agency.
Grown easily
New office, same system, same day.
Facility technology
What else the building runs on.
Never miss an intake call.
Tell us how calls reach your agency today, and we’ll show you how to stop missing them.
- Every bill, contract and piece of equipment reviewed
- A free onsite wiring survey
- Terminations and collections handled for you