Phone Systems

Calling

Mobile App | Desk Phone | PC Soft Phone

#WorkFromAnyware Get unlimited calling on your desk phone mobile app and PC softphone, for one low price. Click here to see a full list of UC features

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Virtual Meetings

Video Conferencing

Video | Screen sharing | Live streaming

Bring teams together with HD video and audio meetings on one of the industry’s most reliable networks.

Make working sessions easier with completely secure and encrypted screen sharing and file sharing.

Taking your events and workshops virtual? Use Video conferencing to easily set up, manage, and run live streams.

Business SMS

Texting

Your cell phone is now Privet

Get business SMS to your main company number or any other DID on your account, this allows you to do virtually everything your mobile phone offers from on simple to use app, say goodbye to giving out your cell number. 

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Business SMS
From your company number
More Cloud System

Features

Receive voicemail messages, including caller information in your inbox. Voicemail-to-email saves you time in dialing to get your voicemail messages. Just open your email and listen.

Choose any phone number your business needs in any area code. No matter where your office is, handle inbound and outbound calls with confidence. It’s super simple to manage your company’s phone lines with a cloud PBX.

Enable callers to wait on hold for the next available agent. Call Queues minimize rejected calls and deliver a great customer experience. With a cloud PBX, you won’t need any specialized hardware to provide call queuing.

If you’ve ever heard, “Press 1 for sales, press 2 for support,” then you’ve used an auto attendant. Using a cloud PBX, set up your auto attendant in seconds, not days. Your team will appreciate speaking to the right callers every time.

Collaborate with confidence using the most secure, global video conferencing solutions

A Tell offers lots of  different software applications to enhance our services. Click Here to go to our apps download page.

Many employees need to step out or travel from time to time, and our call forwarding service helps them stay in touch when they are out of the office. Forward calls to a home phone or mobile number so you won’t miss business calls when you’re away from your desk.

Your Mobile App lets you send and receive business text messages via your Business Communications number.* You can even use Business SMS when you’re at your computer using Desktop, so you don’t have to use your personal phone number to stay connected.

Work from Anywhere feature lets you take your deskphone away from the office, plug into high-speed internet, and get the system functionality and full business phone system experience you expect—anywhere.

With this multi-line phone system, you can use many devices for one extension (e.g., deskphone at work, deskphone at home, and softphone on your smartphone or laptop). This multi line phone system lets you use the same phone number, voice mailbox, and extension for all your registered phones at no additional cost.

many unified communications system has several webhook API’s. These APIs will send a block of information to the URL you specify when certain events are triggered.  Each block of information will have information about the event that was triggered, and you can use that information to perform actions with integrated systems.

See all of your history, recent calls, and take action all without leaving the page.

Dial Pad: Bring up a dial-pad to call any number right from the toolbar. Use the dial pad to call from any web page that has phone numbers.

Call Delegation is a visual, easy way for admin assistants who are placing calls on behalf of executives to manage a high volume of call transfers. It also simplifies the call experience for executives.

Parking a call allows you to hold calls in a virtual location and retrieve them from any desk phone in your system.

With intercom, you can make announcements via desk phones to colleagues across all your office locations.

Paging lets you make real-time, one-way announcements to multiple desk phones and overhead paging devices.

Give your business phone system the flexibility to work according to any hours of operation schedule. Based on a range of options, answering rules can route calls for your company’s main number as well as for individual extensions and mailboxes.

Exclusivly from DialPad Voice Intelligence (Vi) was designed with technology that allows organizations to be more efficient in their day to day communications and learn more from customer conversations. From automating note-taking to detecting customer sentiments, Vi is propelling enterprise communications into the future.

 

Live Coach™ provides real-time coaching and sales recommendations, helping new sales reps get up to speed quickly. Using Coaching Groups, sales managers can also listen in on calls, provide advice, and take over when needed.

From automatically logging call summaries in Salesforce or HubSpot to generating automated call notes that include key takeaways and action items, Exclusively from Dialpad, Post Call Automation helps sales reps streamline the sales process and close more deals.

Power Keys allow your phone to have additional lines, monitor calls on other phones and pick up calls coming to other extensions. Learn how to configure your power keys.

With your cloud-based, virtual PBX, silently record all calls with no hardware. Call recording is an excellent way to fact-check customers or to provide coaching opportunities for your staff. All call recordings are securely stored, so only authorized personnel can access them.

Give your office the ability to block, route, and transfer calls intelligently. Every business can leverage advanced PBX features to provide the perfect customer experience beyond voicemail.

Handle incoming calls by directing them to the correct department or team automatically. Advanced call routing criteria can include the calling number, called number, or business hours.

Get a clear snapshot of your inbound and outbound call performance at any time. You can even display the stats on fancy wallboards for the team.

Create many different kinds of  call groups, Broadcast groups: where calls ring at all phones simultaneously. liner groups where call ring in a set order. Radial group where calls ring a set amount of times at each ext. in a radial order. and many more. 

Numbers, also known as DIDs or DDIs, are normal telephone numbers that external callers can use to call into the system. We offer phone numbers with are code options to all 50 states and over 80 country’s around the world. 

Follow Me is a call following feature for business professionals who find themselves out of the office, but need to stay connected at all times of the day. It’s part of our helpful Never Miss a Call options, which helps you receive calls, even when you’re away from your desk.

With Call Flip, you can transfer a call answered on your mobile phone back to your deskphone, or from your deskphone to your mobile phone. And the call flip is seamless, so the person you’re speaking with never knows you switched devices.

Send and receive faxes on the go. from your email or online portal

Virtual Voicemail gives each extension its own virtual voicemail box, offering secure access to messages  on your Mobile App, your phone, or your User Portal.* Program the Virtual Voicemail box to send business voicemails to email, play different messages when you’re out of the office or for specific callers, and more.

 Answer questions and respond to customers both in the office and on the go.  You can answer customers from anywhere at any time with the mobile app. 

 Admins have the option of publishing the company directory by first or last name. Choose to use our automated default greeting option or upload your own personalized recording of your Company Directory list.

Promote exclusive sales or special events happening for your company while your customers are on hold. Easily update your business announcements upon season, holidays, events, and more! 

Call Blocking allows users to prevent incoming calls from specific telephone numbers. This option can be helpful with eliminating spam calls, telemarketing, and other unwanted telephone calls. 

Take complete control over who can reach your company. Take calls from particular callers, block specific numbers, and send others directly to voicemail.

Get connected instantly with up to 1,000 people in an audio conference call with local dial-in support.

Get up-to-the-hour reporting for a wide variety of call metrics. Performance Reports supports, such as number of missed calls with voicemail, average speed of answer, and number of refused calls.

Live Reports provides easy-to-understand dashboards that include helpful information on agent performance and the overall customer service experience.

Web Portal for administrators to setup and manage the platform, and individual users to control their own settings and profile.

Flexible Caller ID options that help to improve communication and increase productivity. Caller ID lets the receivers instantly know who’s calling before they answer the call, creating better customer experiences and making it easier for your teams to do their jobs well.

Feature codes are short numbers used to call a particular telephone, call group, etc., from within the system. For example, you can set “999” to forward to filed agents cell phone 

Integrate your favorite tools