NICE CXone
NICE CXone, for less than buying direct
An enterprise contact center platform: every channel, workforce management and analytics. Demo this week, setup free.
Sold, set up and supported by Empire Telecom
- Less than buying direct
- Demo this week, on your call flow
- Free professional services
- One support line after go-live
What NICE CXone is good at
Strengths.
- Voice, chat, email, messaging and social in one agent desktop
- Workforce management, quality management and analytics built in
- AI for routing, self-service and agent assistance
- Built for large and regulated contact centers
Who it suits
Best for.
Large contact centers that need workforce management, quality and analytics on one platform.
- Check: Which suite or package fits your agent count
- Check: Implementation scope and timeline
- Check: Which AI features are included
What analysts and users say
NICE CXone, by the numbers.
From Gartner’s Magic Quadrant and from verified user reviews on G2.
Leader
NICE CXone is placed as a Leader in the 2025 Gartner Magic Quadrant for CCaaS.
How we handle it
We set it up, train your team and take the support calls afterwards, answered 24/7.
G2 ratings checked October 2026. Gartner does not endorse any vendor, product or service depicted in its research publications. GARTNER and MAGIC QUADRANT are registered trademarks of Gartner, Inc. and/or its affiliates.
NICE CXone next to the alternatives
Swap in any platform we sell. Everything below changes with your pick.
3 of 3 picked
G2 4.3Leader
G2 4.1Leader
G2 4.4LeaderWho is strong in what
Feature by feature
Scores are our take, 1 to 5, from Gartner placements, G2 reviews and our own installs. Gartner placements from the 2026 Magic Quadrant for UCaaS and the 2025 Magic Quadrant for CCaaS; G2 ratings checked October 2026. GARTNER and MAGIC QUADRANT are registered trademarks of Gartner, Inc. and/or its affiliates.
Why buy NICE CXone through Empire
Same platform. Lower price, faster demo, free setup.
Lower pricing than direct
You pay less than buying direct. We sell every major platform, put them in competition for your business and negotiate the price for you.
Demos this week
We run the demos ourselves, on your own call flow, on your schedule. No waiting for a vendor’s sales calendar.
Free professional services
Discovery, call flow design, number porting, phone setup, training and go-live support, at no charge.
One number for support
After go-live you call us, not a vendor queue. Answered 24/7.
Head to head
NICE CXone compared.
vsFive9 vs NICE CXone
Five9 is strong on outbound and blended dialing; NICE CXone on workforce management, quality and analytics in one suite.
vsGenesys Cloud vs NICE CXone
Both are enterprise platforms. Genesys leans on omnichannel orchestration; NICE CXone on an all-in-one suite with workforce management and analytics.
Also worth a look
Other platforms we would put next to it.
Dialpad
AI built into every call: live transcription, summaries and coaching.
8x8
Employee calling and contact center on one platform, with strong international coverage.
Five9
A cloud contact center known for strong outbound and blended dialing.
Genesys Cloud
An enterprise contact center platform for complex, omnichannel customer journeys.
Questions
What buyers ask us.
Is NICE CXone cheaper through Empire?
Yes. You pay less for NICE CXone through us than buying direct from NICE CXone. We sell every major platform, so NICE CXone competes for your business, and we negotiate the price for you. Setup is free on top.
How fast can we see a NICE CXone demo?
This week. We run it ourselves, on your own call flow, so you never wait for a vendor’s sales calendar.
Who sets NICE CXone up?
We do, free: discovery, call flows, number porting, phones, integrations, training and go-live.
Do we have to choose this platform?
No. We will show you the two or three that fit best, side by side, and you choose.
See NICE CXone this week.
Tell us about your team and we will set up a NICE CXone demo on your call flow, with pricing next to the alternatives.