Assisted living
A first-class experience for residents.
Give residents a first-class experience, phone service, premium TV and high-speed internet for everyone, while spending less on your systems. It starts with a free audit of what you pay today.
Where the money goes
Count what each apartment costs you.
In assisted living the spend hides per unit: a TV package per apartment, Wi-Fi that was sized for half the building, and a phone line in rooms that have not been occupied this year. We price it per resident, so you can see it the way you budget it.
- A cost per occupied apartment, not one lump sum
- The resident experience priced separately from staff systems
- Wi-Fi sized for the whole building, quoted properly
One company
Everything the resident touches, and everything behind it.
The television in the apartment, the Wi-Fi they complain about, the phone at the front desk and the cabling in the ceiling, one company, one number.
What residents get
Premium TV in every apartment through EmpireTV, a community channel for activities, and Wi-Fi sized for the whole building.
What staff get
EmpireUC phones at the front desk and nurses’ station, with call flows built around how your shifts actually run.
What sits behind it
Cabling, switches, cameras and call bells, installed by our own technicians.
What you get
One invoice to check, one number to call, and nobody to chase.
We use Empire Telecom for all our telecom and internet needs at our many assisted living facilities across the east coast. What we value most is Empire's customer service and dedication to their clients, always available 24 hours a day emergency or not. With Empire you know your services are taken care of all the time so we can focus on running our facilities properly.
Customer portal
Thirty buildings. One login.
Every facility you run, in one place: services, tickets, projects, contracts and invoices. Pick a building from the dropdown and every screen follows it.
- One login for every facility, with primary and child accounts
- Open a ticket and follow the whole conversation
- Every invoice, ours and the old carrier’s, side by side
One company
What an assisted living community gets from us.
EmpireUC is our own phone system, so the people who build it are the people who answer when you call. Everything around it comes from the same team and the same invoice if you want it that way.
EmpireUC, your way
Keep the PBX you own and we put EmpireUC SIP behind it, or move the whole building to EmpireUC and get the ring groups, voicemail to email, texting and apps with it. Our platform, our support.
Internet that holds
Circuits from the major carriers, put in competition on price, ordered, installed and chased by us when they break. Backup lines where a dropped call matters.
EmpireTV
Our own television service: rooms, lounges and the sports packages residents stay in for, on one bill with the rest.
eFax, greetings and the rest
Faxing without the fax line, menus and on-hold recorded properly, answering service when nobody can pick up, phones and headsets. Ours, not a hand-off.
A free bill audit, and the portal
We read every line of what you pay now, show you what it should cost, and put every building, invoice and ticket behind one login.
Residents
What the apartment feels like.
Premium TV · Wi-Fi · Phone
TV they recognize
The channels they had at home, on one central system with no box in every room.
Wi-Fi that reaches the far corner
Sized for the whole building, not half of it.
A phone that just works
Simple handsets, and a front desk that can transfer without thinking about it.
Surveyed, not guessed
We walk the building before quoting access points.
Residents and staff separated
Guest traffic never slows down the nurses.
Managed by us
When it drops, we are the ones who fix it.
Facility technology
What else the building runs on.
Door entry and intercoms
See who is at the door and let them in from the desk.
Cordless phones for staff
DECT handsets for nurses and aides, planned for the whole building.
Resident phone lines
A phone line in every room, on one bill.
Greetings and on-hold
Call trees, on-hold messages and music, recorded free.
Resident TV
Premium TV and a community channel through EmpireTV.
All facility technology
Phones, cordless, door entry, fax, TV and Wi-Fi.
Give residents more, for less.
Send us your bills for a free audit.
- Every bill, contract and piece of equipment reviewed
- A free onsite wiring survey
- Terminations and collections handled for you