Urgent care
One phone system for every clinic location.
Walk-in patients plus a call a minute puts real strain on your staff and on patient care. We have consolidated communications for urgent care centers nationwide with professionally planned call flows. Let us do the same for yours.
Call flows
Answer the question before it reaches the desk.
A professionally planned call flow answers what callers actually ask, hours, wait times, directions, so your front desk can focus on the patient in front of them.
Franchises
Many locations. One system.
Manage every location from one dashboard: run reports, view billing statements and make changes from anywhere.
- See which location gets the most calls
- See the most-chosen menu options
- Change your call tree on the fly
- Change hours or preset holiday schedules
Clients
Clinics that run on Empire.
Where the money goes
Ten locations, ten sets of invoices.
Multi-site urgent care almost always carries duplicate services: each clinic signed its own internet, its own phone lines and often its own answering service. One audit across all sites usually finds the same service paid for twice.
- All sites audited together, not one at a time
- Duplicate services identified across clinics
- One menu and one set of hours to manage
One company
What an urgent care clinic gets from us.
EmpireUC is our own phone system, so the people who build it are the people who answer when you call. Everything around it comes from the same team and the same invoice if you want it that way.
EmpireUC, your way
Keep the PBX you own and we put EmpireUC SIP behind it, or move the whole building to EmpireUC and get the ring groups, voicemail to email, texting and apps with it. Our platform, our support.
Internet that holds
Circuits from the major carriers, put in competition on price, ordered, installed and chased by us when they break. Backup lines where a dropped call matters.
EmpireTV in the waiting room
Commercial TV for waiting areas at every location, on one bill with the phones.
eFax, greetings and the rest
Faxing without the fax line, menus and on-hold recorded properly, answering service when nobody can pick up, phones and headsets. Ours, not a hand-off.
A free bill audit, and the portal
We read every line of what you pay now, show you what it should cost, and put every building, invoice and ticket behind one login.
Multi-site
Ten clinics, one phone system.
One menu · One set of hours
See which clinic is busiest
Call volume per location, and the options callers actually choose.
Change the tree on the fly
Hours, holidays and menus updated across every site at once.
Wait times answered automatically
The questions that tie up the front desk, handled by the menu.
Answered automatically
The three questions that tie up your staff, handled by the menu.
Overflow to a person
When it needs a human, it rings the right one.
Same flow everywhere
Every clinic behaves the same way.
Stop answering the same question all day.
Tell us about your locations, and we’ll show you a better call flow.
- Every bill, contract and piece of equipment reviewed
- A free onsite wiring survey
- Terminations and collections handled for you