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Empire Telecom

EmpireUC

Our own cloud phone system.

For facilities and businesses that want the phones to simply work, EmpireUC is our own platform: we design the call flow, move your numbers, set up the phones and support all of it ourselves.

empiretelecom.io/phones
The EmpireUC dashboard
Live now

Every call accounted for

Built around the person calling.

Most missed calls aren’t missed by people. They’re lost by call flows with nowhere to go. We design yours so that can’t happen.

Welcome menus and ring groups

“Press 1 for admissions, 2 for the business office.” Callers reach the right person the first time, and each ring group rings a team at once or in order.

Schedules with a fallback

Business hours, after hours and holidays each get their own routing, set in advance, and every one has a destination for when nobody answers.

Voicemail that finds you

Messages go to your email with the caller’s details, and to text where transcription is on, so nobody has to dial in to check.

Inside EmpireUC

This is the actual system.

Not a mock-up. Four screens from EmpireUC as it runs today, on a real facility account.

empiretelecom.io/phones
The EmpireUC dashboard
empiretelecom.io/phones
The call flow designer
empiretelecom.io/phones
EmpireUC reports
empiretelecom.io/phones
Ring groups with tiers and time blocks

Pricing

Simple, per seat.

One price per person on the system, a little more for people who answer a call queue, or one bundle for the whole facility.

$12.99

per EmpireUC seat, per month

$19.99

per contact center seat, per month

$299

Facility Connect 25, per month

Plus taxes and fees.

Questions

Before you switch.

Can I keep my phone numbers?

Yes. Our porting specialists move your existing numbers to EmpireUC with minimal disruption.

What does it cost?

$12.99 per seat per month, or $19.99 for a seat that answers call queues, plus taxes and fees. Facilities can choose a Facility Connect bundle instead, from $299 a month for up to 25 staff extensions.

Who do I call when something needs changing?

Us, at (732) 363-9898. A live U.S.-based person answers 24/7, in under 11 seconds on average, and portal changes get a response in under 5 minutes.

Do you only sell EmpireUC?

No. EmpireUC suits teams that want it handled. For larger operations we carry the major platforms too, and run them for you.

Book a demo

Fifteen minutes on a call and you will know whether EmpireUC fits the building.

What can we help with?

What happens next: we reply to set a time, then show you EmpireUC and any other platform you want to compare, on your own call flow. Prefer to talk? Call (732) 363-9898.