EmpireUC call flows
Every call has somewhere to go.
A call flow is the path a call takes: the schedule, the welcome menu, the team that rings, and where it goes if nobody answers. We design yours, and you can change it yourself.
Anatomy of a call
Five steps, every time.
Each step is a choice you make once. The fallback is the one most systems leave out, and the reason calls vanish.
- Main line ringsA caller dials your number.
- Schedule checks the timeBusiness hours, after hours or a holiday.
- Welcome menu“Press 1 for admissions, 2 for the business office.”
- Ring group or queueThe team rings at once, in order, or in a queue.
- FallbackNobody answers? Voicemail to email, or another team.
Try it
Build a call flow yourself.
This is the builder from the portal, running here. Drag a step onto the canvas, click an exit and then another step to wire them, and press Test a call to walk a caller through what you made. Nothing rings a phone and nothing is saved anywhere but your browser.
Ring groups
Tiers and time blocks.
A ring group can ring everyone at once, or the front desk first and then the nurses station. Each tier has its own hours, and the last one always has a fallback.
- Ring all, in order, or in tiers
- Different people at different hours
- A destination when nobody answers
We build it with you
You do not start from a blank screen.
Map
We list who answers what, and when: admissions, nursing, billing, after hours.
Build
We build the flow, record the welcome menu and set every fallback.
Test
We call it from outside, every path, before your numbers move.
Change
Ask us, or change it yourself in the portal. Either way it is live in minutes.
Book a demo
We will sketch your call flow with you on the call.