Your technology partner
Built by us, or partnered by us.
Our own EmpireUC phones, EmpireTV and managed internet for healthcare and growing businesses. For enterprises, every major platform for less than buying direct, with free professional services. Either way, one team supports it.
Already a customer? Get support. 24/7 phone support.
2,500+
facilities served, New York to Florida
24/7
phone support, every day of the year
50+
carrier and platform partners
<11s
average answer time on our support line
How we work with you
Our own technology, or the best of everyone else’s.
We recommend what fits you, not us.
Built by Empire
Our own technology.
For healthcare, hospitality and growing businesses that want it simply handled.
- EmpireUC, our own cloud phone system
- EmpireTV for resident rooms, hotels and common areas
- Internet from every carrier, managed by us
- eFax, websites and branding
Partnered by Empire
The major platforms, run properly.
For enterprises and contact centers that need a specific platform.
- RingCentral, Teams, Zoom, Five9, Genesys and more
- Less than buying direct, with free professional services
- EmpireUC fills the gaps they leave
- No favorites: we are paid the same whichever you pick
Either way: one team designs it, installs it and supports it, with 24/7 phone support.
Where do you fit?
Pick your door.
Four kinds of customers, one team behind all of them.
HealthcareSkilled nursing, assisted living, hospitals, home care- Free line-by-line bill audit
- Phones, internet and TV from one team
- Facility Connect: one system, one price
Small businessOffices, clinics, retail, restaurants- EmpireUC, our own cloud phone system
- Internet compared across every carrier
- Set up and supported by our team
TV systemsSkilled nursing, hotels, hospitals and common areas- EmpireTV, our own TV service
- One system per building, set centrally
- Installed and supported by us
EnterpriseContact centers on RingCentral, Teams, Five9 and more- Less than buying direct
- Free professional services
- EmpireUC fills the gaps
Case studies
The numbers operators care about.
Every one of these started with a free audit.
Reviews
What our clients say.
Genuine Google reviews from the operators who use us.
We use Empire Telecom for all our telecom and internet needs at our many assisted living facilities across the east coast. What we value most is Empire's customer service and dedication to their clients, always available 24 hours a day emergency or not. With Empire you know your services are taken care of all the time so we can focus on running our facilities properly.
Empire is the best! Always there when you need them, emergency or not. Great and friendly service. 6 stars!
We are an assisted living group with many homes across the country, and each time we purchase a home there are so many boxes to check, i’s to dot and t’s to cross. The one thing we know going in that’s done is all our IT and networking, with one phone call to Rachel, our account rep, it’s done.
How we work
One call, and we take it from there.
From the first bill we read to the call you make at 2am, it is the same team.
Audit
We gather every bill and contract and survey the wiring onsite. Free, with no obligation to switch.
Design
We compare every carrier at your address and design the phones, network and TV that fit.
Install
We port your numbers, install the equipment, and close out the old contracts.
Support
One number for all of it, 24/7 phone support with your account already open.
Send us your bills.
We review every line and show you what to simplify and what it should cost. The audit is free, and there is no obligation to switch.
- Phones, internet and TV reviewed together
- Every carrier at your address compared
- One number to call afterwards