Empowering Connection

Empire Telecom is a tier-three partner with every enterprise cloud phone, ISP, Television, and contact center provider on the market, with no prefrontal to one over the other let us pair you with what’s best for your business 

Empowering Connection

Empire Telecom is a tier-three partner with every enterprise cloud phone ISP and Television  and contact center provider on the market, with no prefrontal to one over the other let us pair you with what’s best for your business 

Unified Communications
Onsite PBX
Internet
TV
Call Centers
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About Us

What We Do

Our contemporary world boasts of a plethora of cloud phone systems, IT companies ISP’s available on the market, each with its specifications, fallbacks and advantages. Which one to choose? Sifting through the entire collection leaves business owners befuddled and still at a loss.  Enter Empire Telecom. At Empire, we’ve created a proprietary process where we collect the etiquette information from your business and pair you with the best solution to fit your needs. Whether it’s a basic system with budgetary pricing or something sophisticated that can transcribe all your calls, we’ve got it for you. 

Cloud Phone Systems

UCaaS

Unified Communications as a Service

Unified Communications as a service is one of the most recognized terms in the everything-as-a-service and cloud-based phone system economy. While the concept of unified communications exists for decades, the as-a-service model makes an entirely cohesive technology stack more accessible to the public. Calling, videoing, conferencing, and SMS texting all now under one dashboard.  

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Empire_CCaaS_Web
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CCaaS
Advanced Reporting
skills-based routing

CCaaS

Call Center as a Service

Call centers focus on utilizing software that provides a better customer experience. The primary purpose of CCaaS software is often referred to as ”skills-based routing”, which denotes intelligently routing contacts across all communication channels. Keep your customers yours by routing them to the correct agent quicker.

Seamless

Internet

Fiber | Cable | DSL | T1

Never wait for your internet connection again.

You know those days, where you spend hours glued to the screen anticipating the dial-up connection, only to have it disconnect before you could even review your first email? With Broadband, that is a thing of the past. Have your internet your way. Seamless connection always.

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See what people say

All genuine Google reviews
Avrom Rosen
Avrom Rosen Go Management
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Empire Telecom is our phone system and internet agent, Now instead of calling 10 companies every time we have an issue we now make one phone call to Empire and its done! that's what we love about working with the Empire Team! And of course we got some of the coolest tehc in the biz 🙂
Maggie Roth
Maggie Roth Greenville Properties
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We recently signed up with Empire Telecom. They guided us every step of the way, Sat with our upper management to get a full grasp of our business then quoted us over 10 different options, got us a pronominal deal help us set up the system from a to z, including assisting with best call tree to maximize our agents, They even created a free professional answering message 🙂 to sum it up in one word, "Smooth"
Sol Grossman
Sol Grossman Senior living
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We at Atlantis Senior living are an assisted living group with many homes across the country, And each and every time we purchase a home there are so many boxes to check i"s to dot t"s to cross the one thing we know going in that's done is all our IT and networking requirements with one phone call we reach-out to Rachel our account rep and it's done! that's what we most appreciate about working with Empire Telecom
Leo Rosenberg
Leo Rosenberg Yo Design
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Working with Empire Telecom is such a breeze, while your business communications is a pivotal aspect of your day-to-day dealings it’s the last thing you want to be busy with. Empire Telecom allows us to focus on what we do best while they manage and support our business phone system with a smile 24/7 365, Look no further.
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no hold time
Clint's text to agents
Real people

Answering Services

Simple as it sounds

Imagine never missing a call,
your clients always in the loop,
all while not overpaying.