Empowering Connection

Empire Telecom is a tier-three partner with every enterprise cloud phone, ISP, Television, and contact center provider on the market, with no prefrontal to one over the other let us pair you with what’s best for your business 

Empowering Connection

Empire Telecom is a tier-three partner with every enterprise cloud phone ISP and Television  and contact center provider on the market, with no prefrontal to one over the other let us pair you with what’s best for your business 

Cloud Phone
Onsite PBX
Call Centers
About Us

What We Do

Our contemporary world boasts of a plethora of cloud phone systems, IT companies ISP’s available on the market, each with its specifications, fallbacks and advantages. Which one to choose? Sifting through the entire collection leaves business owners befuddled and still at a loss.  Enter Empire Telecom. At Empire, we’ve created a proprietary process where we collect the etiquette information from your business and pair you with the best solution to fit your needs. Whether it’s a basic system with budgetary pricing or something sophisticated that can transcribe all your calls, we’ve got it for you. 

Cloud Phone Systems


Unified Communications as a Service

Unified Communications as a service is one of the most recognized terms in the everything-as-a-service and cloud-based phone system economy. While the concept of unified communications exists for decades, the as-a-service model makes an entirely cohesive technology stack more accessible to the public. Calling, videoing, conferencing, and SMS texting all now under one dashboard.  

Advanced Reporting
skills-based routing


Call Center as a Service

Call centers focus on utilizing software that provides a better customer experience. The primary purpose of CCaaS software is often referred to as ”skills-based routing”, which denotes intelligently routing contacts across all communication channels. Keep your customers yours by routing them to the correct agent quicker.



Fiber | Cable | DSL | T1

Never wait for your internet connection again.

You know those days, where you spend hours glued to the screen anticipating the dial-up connection, only to have it disconnect before you could even review your first email? With Broadband, that is a thing of the past. Have your internet your way. Seamless connection always.


See what people say

All genuine Google reviews
Moshe Hirschman
Moshe Hirschman CIO Center Health Care
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Empire is the best! Always there when you need them, emergency or not. Great and friendly service. 6 stars!
Joseph Sebbag
Joseph SebbagCEO - Spring Hills ALF
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We use Empire Telecom for all our telecom and internet needs at our many assisted living facilities across the east coast. What we value most is Empire's customer service and dedication to their clients, always available 24 hours a day emergency or not. With Empire you know your services are taken care of all the time so we can focus on running our facilities properly.
Chief Purchasing Officer Emerald Health Care
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When managing several different kinds of facilities across the healthcare industry all over the nation, it's important we have a vendor we can truly trust to manage all our technology needs as they vary depending on the facilities nature and location, with Empire Telecom we know it's one item off the list, whether it's a facility in Washington or Maine they take care of everything from start to finish without the need of us being involved.
Avrom Rosen
Avrom Rosen Go Management
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Empire Telecom is our phone system and internet agent, Now instead of calling 10 companies every time we have an issue we now make one phone call to Empire and its done! that's what we love about working with the Empire Team! And of course we got some of the coolest tehc in the biz 🙂
Noah Green
Noah GreenNG Equities
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Time is a precious commodity for me, and not having to deal with the technicalities of my building's phone, Internet, and TV service gives me more of that commodity. Empire Telecom makes this a reality for me. and i thank them for that! .
Maggie Roth
Maggie Roth Greenville Properties
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We recently signed up with Empire Telecom. They guided us every step of the way, Sat with our upper management to get a full grasp of our business then quoted us over 10 different options, got us a pronominal deal help us set up the system from a to z, including assisting with best call tree to maximize our agents, They even created a free professional answering message 🙂 to sum it up in one word, "Smooth"
Israel Terkeltaub
Israel Terkeltaub Owner - Manor Holdings
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Empire Telecom give us other wordly service, We contect them 24 hours a day and they ate always available and happy to help
Sol Grossman
Sol Grossman Senior living
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We at Atlantis Senior living are an assisted living group with many homes across the country, And each and every time we purchase a home there are so many boxes to check i"s to dot t"s to cross the one thing we know going in that's done is all our IT and networking requirements with one phone call we reach-out to Rachel our account rep and it's done! that's what we most appreciate about working with Empire Telecom
Leo Rosenberg
Leo Rosenberg Yo Design
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Working with Empire Telecom is such a breeze, while your business communications is a pivotal aspect of your day-to-day dealings it’s the last thing you want to be busy with. Empire Telecom allows us to focus on what we do best while they manage and support our business phone system with a smile 24/7 365, Look no further.
no hold time
Clint's text to agents
Real people

Answering Services

Simple as it sounds

Imagine never missing a call,
your clients always in the loop,
all while not overpaying.

All your services
in one place!

By providing a telephone number and submitting the form you are consenting to be contacted by Empire Telecom via SMS text message and/or email. Messaging frequency may vary, but is typically based on the level of support needed. Standard message & data rates may apply. Reply STOP to opt-out of further messaging. Reply HELP for more information. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. For our privacy policy and terms of service please visit www.empiretelecomnj.com/sms-terms