Trusted by 2,500+ facilities
Phones, internet, TV. One team.
We design, install, manage and support all of it — and we partner with every major carrier and platform, so you get what fits instead of what someone has to sell. Send us your bills and we’ll show you where to simplify and save.
Already a customer? Get support — a live U.S. person answers 24/7.
2,500+
facilities served, New York to Florida
24/7
live U.S. support, every day of the year
50+
carrier and platform partners
<11s
average answer time on our support line
What we do
Everything the building runs on.
One team for the phones, the internet and the TV — and one number when something needs fixing.
Healthcare
Long-term care runs on one number.
Nursing homes, assisted living, hospitals, home care and urgent care. It starts with a free line-by-line audit — then phones, TV, internet, wiring and support from one company. One throat to choke.
A free bill audit
Every phone, internet and TV bill, every contract, every piece of equipment — reviewed line by line.
The works, from us
Phones, TV on EmpireTV, managed internet, wiring and low voltage — our own people.
One throat to choke
One number for all of it, answered 24/7. No vendors to chase.
Enterprise & mid-market
The big platforms — and the people who run them.
Running a large contact center or a multi-site business? We’re partners with every major platform, we put them in competition on price, and our own professional services team handles design, delivery and support.
Every major platform
RingCentral, Dialpad, Five9, Genesys, 8x8, NICE, Nextiva, Talkdesk and more — we carry them all.
Carriers compete for you
Carriers pay us the same whichever you pick, so we negotiate hard and stay honest.
Our own professional services
Design, number porting, integrations, training and 24/7 support — our team, not a hand-off.
Case studies
The numbers operators care about.
Every one of these started with a free audit.
Reviews
What our clients say.
Genuine Google reviews from the operators who use us.
We use Empire Telecom for all our telecom and internet needs at our many assisted living facilities across the east coast. What we value most is Empire's customer service and dedication to their clients, always available 24 hours a day emergency or not. With Empire you know your services are taken care of all the time so we can focus on running our facilities properly.
Empire is the best! Always there when you need them, emergency or not. Great and friendly service. 6 stars!
When managing several different kinds of facilities across the healthcare industry all over the nation, it’s important we have a vendor we can truly trust to manage all our technology needs. With Empire Telecom we know it’s one item off the list — whether it’s a facility in Washington or Maine, they take care of everything from start to finish without the need of us being involved.
We are an assisted living group with many homes across the country, and each time we purchase a home there are so many boxes to check, i’s to dot and t’s to cross. The one thing we know going in that’s done is all our IT and networking — with one phone call to Rachel, our account rep, it’s done.
Empire Telecom is our phone system and internet agent. Instead of calling 10 companies every time we have an issue, we make one phone call to Empire and it’s done! And of course we got some of the coolest tech in the biz 🙂
They guided us every step of the way, sat with our upper management to get a full grasp of our business, then quoted us over 10 different options, got us a phenomenal deal and helped us set up the system from A to Z — including the best call tree for our agents. They even created a free professional answering message. To sum it up in one word: smooth.
Time is a precious commodity for me, and not having to deal with the technicalities of my building’s phone, internet and TV service gives me more of it. Empire Telecom makes this a reality for me, and I thank them for that!
Empire Telecom gives us otherworldly service. We contact them 24 hours a day and they are always available and happy to help.
Working with Empire Telecom is such a breeze. Your business communications are pivotal, but they’re the last thing you want to be busy with. Empire lets us focus on what we do best while they manage and support our phone system with a smile, 24/7/365.
How we work
One call, and we take it from there.
We gather your bills and contracts, survey the building, design what fits, port your numbers, install it and support it. You get one number to call afterwards — answered in under 11 seconds on average.
- Free audit and onsite wiring survey
- Old contracts, terminations and collections handled
- Install and number porting managed by us
- 24/7 support from a live U.S.-based person
More services
The rest of what we do.
Contact center & AI
Queues, coaching and an AI agent for high-volume teams.
Business mobile
Business plans as a Platinum AT&T solution provider.
Answering service
Live receptionists answering for you, around the clock.
Onsite PBX & SIP
Keep the phone system you own and cut what the lines cost.
Greetings & hold music
Professionally recorded — free for customers.
Phones & headsets
Handsets picked for the platform, shipped ready to plug in.
eFax
Fax from email, or keep the machine you have.
Conferencing
Meetings and webinars for 1,000+.
EmpireUC
Our own cloud phone system, run and supported by us.
Hotels & hospitality
Guest TV, Wi-Fi and front desk phones for properties and venues.
Cloud phone
Your office line, everywhere.
Desk phone · Mobile · Computer
One number, every device
Register your desk phone, your mobile and your laptop to the same extension. One voicemail box, one number, no extra cost.
Take it home
Unplug the desk phone, plug it in at home, and it is still your office line.
Texting from your business number
Reply to customers from the main company number instead of handing out a personal cell.
Connectivity
The connection the building runs on.
Fiber · Cable · Backup
Every ISP at your address
We compare what is actually available at the building, not what one carrier wants to sell.
Backup that keeps you open
Wireless or satellite backup so a cut line does not stop the phones.
We take the outage call
When it goes down you call us, and we deal with the carrier.
Support
When it breaks, you get a person.
24/7/365 · Under 11 seconds
No ticket number first
You call, a live U.S.-based person answers and your account is already open in front of them.
Small changes, same day
Extension names, menu routing and holiday hours — answered in under five minutes.
One number for everything
Phones, internet and TV. We deal with the carrier, you deal with us.
Send us your bills.
We review every line and show you what to simplify and what it should cost. The audit is free, and there’s no obligation to switch.
- Phones, internet and TV reviewed together
- Every carrier at your address compared
- One number to call afterwards