Empire Telecom
EmpireUC, phones and internet
A live, U.S.-based person answers around the clock.
Sign in to EmpireUCSupport
A person answers. Every time.
A live, U.S.-based person answers our line 24 hours a day, 365 days a year — in under 11 seconds on average. Portal changes like extension names and menu routing get a response in under five minutes.
Which support?
Three teams, three front doors.
EmpireUC, your phones and your internet are ours. EmpireTV has its own help desk. Partner platforms have their own support lines, and we stand behind those too.
EmpireTV
TV support
Television has its own help desk, with its own guides and tickets.
Go to TV supportPartner platforms
RingCentral, Dialpad, net2phone and others
Reach the platform directly, or call us and we will chase it for you.
Find your carrierCustomer portal
Open a ticket without picking up the phone.
The customer portal is where your tickets live: open one from any screen, see who has it and what they found, and keep the history of every building. Groups with several facilities see them all behind one login.
- One login for every facility, with primary and child accounts
- Open a ticket and follow the whole conversation
- Every invoice, ours and the old carrier’s, side by side
Partner platform support
Reach your platform directly.
Not sure which one you’re on? Call us — we’ll sort it out.
| Carrier | Phone | Help center | Ticket form |
|---|---|---|---|
| RingCentral | (888) 898-4591 | Open | Open |
| Zoom | (888) 799-9666, option 2 | Open | — |
| 8x8 | (888) 898-8733 | Open | Open |
| Nextiva | (800) 285-7995 | Open | Open |
| Dialpad | (415) 469-1690 | Open | Open |
| Vonage | (844) 365-9460 | Open | Open |
| Genesys | (888) 436-3797 | Open | — |
| Nextiva email | support@nextiva.com | — | — |
Partner platform logins
On another platform? Sign in here.
For customers on platforms we manage for you. EmpireUC customers sign in above.
| Platform | Admin | User | Billing |
|---|---|---|---|
 RingCentral | Admin login | User login | Billing login |
 net2phone | Admin login | User login | Billing login |
 Dynalink | Admin login | User login | Billing login |
 Dialpad | Admin login | User login | Billing login |
 Windstream | Admin login | User login | Billing login |
 Genesys | Admin login | User login | Billing login |
Billing
Billing questions and cancellations.
Billing issue or question? Choose an option below and we will help.
Cancelling cable? Here’s how.
| Carrier | Cancel line | Notice & terms | Forms |
|---|---|---|---|
| Comcast Business | (800) 391-3000 | 30 days’ notice to disconnect Business Ethernet. Usually under contract. | Disconnect form |
| Spectrum Business | (888) 812-2591 | 30 days’ notice. Internet usually month-to-month; bulk TV under contract. | Disconnect form |
| Optimum Business | (855) 267-8468 | 30 days’ notice. Internet usually month-to-month; bulk TV under contract. | Terms |
| Cox Business | (800) 234-3993 | 30 days’ notice to disconnect Business Ethernet. | More information |
Guides
Quick reference guides and videos.
Printable guides below. Step-by-step articles and your tickets live in the help center.
- Mitel 6920 quick reference
- Mitel 6930 quick reference
- Mitel 6940 quick reference
- Yealink T55A (Teams) quick access
- Yealink T33 quick reference
- Yealink T46 quick reference
- Yealink T54W (Teams) quick access
- net2phone — how to fill in an LOA (porting)
- net2phone — star feature codes 2.0
- net2phone — portal admin guide
- net2phone — firewall recommendations
- net2phone — virtual fax user guide
- net2phone — welcome menu user guide
- Windstream fax reference
- Windstream mobile softphone
- Windstream PC softphone setup
- Yealink phone videos
- Mitel phone videos
- net2phone videos
- RingCentral University
Apps
Apps for other platforms.
On a platform other than EmpireUC? Find it here and install the app on iPhone, Android or desktop.
| Platform | Download |
|---|---|
| RingCentral | App Store · Google Play |
| net2phone | App Store · Google Play · Desktop |
| Windstream We Connect | App Store · Google Play |
| Nextiva | App Store · Google Play |
| Dynalink | App Store · Google Play |
| Vonage | App Store · Google Play |
| 8x8 Work | App Store · Google Play |
| Mitel Connect | App Store · Google Play |
| Genesys Cloud | App Store · Google Play |
| 3CX | App Store · Google Play |
| Dialpad | App Store · Google Play |
Tools
What’s my IP?
Support may ask for this when setting up phones or firewall rules.
Your public IP address
Looking it up…
Channels
Reach us the way you like.
Phone · Email · Chat · WhatsApp
Phone, day or night
A live U.S.-based person, in under 11 seconds on average.
Chat and tickets
Track it in the help center if you would rather not call.
Same team, same answer.
Still stuck?
Call us. A person will pick up.