Genesys Cloud
Genesys Cloud, for less than buying direct
An enterprise contact center platform for complex, omnichannel customer journeys. Demo this week, setup free.
Sold, set up and supported by Empire Telecom
- Less than buying direct
- Demo this week, on your call flow
- Free professional services
- One support line after go-live
What Genesys Cloud is good at
Strengths.
- Orchestration across voice, digital and messaging channels
- Workforce engagement: forecasting, scheduling and quality
- AI for routing, bots and agent assistance
- A large app marketplace and open APIs
Who it suits
Best for.
Large and complex contact centers that need omnichannel orchestration and workforce engagement.
- Check: Which license tier fits your channels
- Check: Implementation scope and partner resources
- Check: Which AI features are included
What analysts and users say
Genesys Cloud, by the numbers.
From Gartner’s Magic Quadrant and from verified user reviews on G2.
Leader
Genesys Cloud is placed as a Leader in the 2025 Gartner Magic Quadrant for CCaaS.
How we handle it
We set it up, train your team and take the support calls afterwards, answered 24/7.
G2 ratings checked October 2026. Gartner does not endorse any vendor, product or service depicted in its research publications. GARTNER and MAGIC QUADRANT are registered trademarks of Gartner, Inc. and/or its affiliates.
Genesys Cloud next to the alternatives
Swap in any platform we sell. Everything below changes with your pick.
3 of 3 picked
G2 4.4Leader
G2 4.3Leader
G2 4.1LeaderWho is strong in what
Feature by feature
Scores are our take, 1 to 5, from Gartner placements, G2 reviews and our own installs. Gartner placements from the 2026 Magic Quadrant for UCaaS and the 2025 Magic Quadrant for CCaaS; G2 ratings checked October 2026. GARTNER and MAGIC QUADRANT are registered trademarks of Gartner, Inc. and/or its affiliates.
Why buy Genesys Cloud through Empire
Same platform. Lower price, faster demo, free setup.
Lower pricing than direct
You pay less than buying direct. We sell every major platform, put them in competition for your business and negotiate the price for you.
Demos this week
We run the demos ourselves, on your own call flow, on your schedule. No waiting for a vendor’s sales calendar.
Free professional services
Discovery, call flow design, number porting, phone setup, training and go-live support, at no charge.
One number for support
After go-live you call us, not a vendor queue. Answered 24/7.
Head to head
Genesys Cloud compared.
vsGenesys Cloud vs NICE CXone
Both are enterprise platforms. Genesys leans on omnichannel orchestration; NICE CXone on an all-in-one suite with workforce management and analytics.
vsFive9 vs Genesys Cloud
Five9 for outbound and blended campaigns; Genesys for complex omnichannel journeys and workforce engagement.
Also worth a look
Other platforms we would put next to it.
Dialpad
AI built into every call: live transcription, summaries and coaching.
8x8
Employee calling and contact center on one platform, with strong international coverage.
NICE CXone
An enterprise contact center platform: every channel, workforce management and analytics.
Five9
A cloud contact center known for strong outbound and blended dialing.
Questions
What buyers ask us.
Is Genesys Cloud cheaper through Empire?
Yes. You pay less for Genesys Cloud through us than buying direct from Genesys Cloud. We sell every major platform, so Genesys Cloud competes for your business, and we negotiate the price for you. Setup is free on top.
How fast can we see a Genesys Cloud demo?
This week. We run it ourselves, on your own call flow, so you never wait for a vendor’s sales calendar.
Who sets Genesys Cloud up?
We do, free: discovery, call flows, number porting, phones, integrations, training and go-live.
Do we have to choose this platform?
No. We will show you the two or three that fit best, side by side, and you choose.
See Genesys Cloud this week.
Tell us about your team and we will set up a Genesys Cloud demo on your call flow, with pricing next to the alternatives.