Plain answers about phones, internet and TV
For the people who run nursing homes, senior living, apartment buildings and offices. What things cost, what breaks, and how to fix it.
NewestEmpire Telecom: Phones, Internet & TV for Healthcare and BuildingsEmpire Telecom is a New Jersey telecom company serving nursing homes, senior living communities, multi-family buildings and businesses across the Northeast. We handle phones, internet, TV and mobile, one company, one bill, one team.
October 29, 2026 · 4 min read
October 26, 2026 · 6 min readCisco patches critical voice system vulnerabilities: what businesses need to knowCisco disclosed three critical security advisories on October 21, 2026 affecting business phone systems and collaboration infrastructure. No exploitation detected yet, but businesses running Expressway and Unified Communications Manager should act quickly.
October 20, 2026 · 8 min readOne telecom provider for your entire facility: what it means and why it mattersMost facilities juggle three to five telecom vendors for phones, internet and TV. One telecom provider for your entire facility means one company handles everything: one bill, one support number, one throat to choke.
October 18, 2026 · 4 min readDialpad expands AI to 8 languages with full feature parityDialpad now delivers the same AI features in Dutch, French, German, Italian, Japanese, Korean, Portuguese and Spanish that English teams have had all along. For international teams, that changes the evaluation.
October 18, 2026 · 6 min readCisco opens Webex to Claude and Google Meet: what it meansAt WebexOne 2026, Cisco announced it is opening Webex to third-party AI agents and competing meeting platforms. If you are choosing a business phone or contact center platform, this changes the comparison.
October 13, 2026 · 5 min readMicrosoft Teams Phone Agent goes GA with metered billingMicrosoft's AI receptionist is now generally available with usage-based pricing. Here is what that means if you are choosing a phone system this quarter.
October 11, 2026 · 5 min readGartner's 2024 Magic Quadrants for UCaaS and CCaaS: what changed for RingCentral, Dialpad, Microsoft Teams, NICE and Five9Gartner released both Magic Quadrants in October 2024. Microsoft still leads UCaaS, Cisco advanced past RingCentral and Zoom on AI, Dialpad dropped to Niche Players, and NICE leads CCaaS for the tenth year running.
October 9, 2026 · 5 min readWhat an AI agent does for your business phoneAn AI agent answers your phone 24/7, handles common questions, and routes complex calls to your team with full context. Here is how it works and what it takes off your plate.