Empire Telecom: Phones, Internet & TV for Healthcare and Buildings

Empire Telecom is a New Jersey telecom company that finds, buys and manages phones, internet, TV and mobile for nursing homes, senior living communities, multi-family buildings and businesses across the Northeast. We are carrier-independent: one partner, one bill, one throat to choke.

We serve more than 2,500 facilities in 47 states, handling everything from phone systems and internet to commercial TV and resident phone lines. Our own technicians do the work. A live person answers 24/7.

What Empire Telecom does

We handle five things most facilities pay three or four companies for.

EmpireUC phone systems. Our own cloud phone system built for healthcare facilities, multi-family buildings and businesses. Unlimited calls, call recording included, mobile and desktop apps, auto attendant, voicemail to email. No per-user fees for basic features.

Internet. Fiber, cable and backup connections from the major carriers. We quote, order, install and support it. You get carrier pricing with Empire managing it A to Z.

EmpireTV. Commercial TV service for facilities and buildings, built on DIRECTV. Channels in every room or common area, managed from one place, billed by Empire. See empiretv.co.

Mobile. Business phone plans on AT&T. Empire handles the account, porting and support.

Everything else telecom. Resident phone lines, elevator phone lines, eFax, answering service, transitional branding when a facility changes hands.

One company. One invoice. One number to call when something breaks.

Who we serve

Empire Telecom works with facilities and buildings where telecom has to work the first time.

Nursing homes. Phones at every nurse station, call recording for compliance and family disputes, resident phone lines families can call directly, TV in every room. We handle the whole stack.

Assisted living and senior living communities. Phone systems built for front desks that route calls to the right wing or unit, Wi-Fi strong enough for tablets and resident devices, TV that works when a family visits.

Multi-family buildings. Apartment buildings, condos and co-ops. Internet for units and common areas, lobby phones, door entry systems, elevator emergency lines, TV in gyms and pools.

Businesses. Mid-market and enterprise teams that need phone systems, contact centers, conferencing and internet managed by one company with 24/7 support.

We work across the Northeast and beyond, with customers in 47 states.

Empire Telecom's products

EmpireUC. Our cloud phone system. Unlimited calling, call recording, mobile apps, auto attendant, voicemail to email, hunt groups, call queues. Works on desk phones, computers and smartphones. Manage users, extensions and settings from the customer portal.

Facility Connect. EmpireUC built for healthcare. Add-ons for paging, nurse call integration and overhead announcements. Designed for skilled nursing and assisted living.

Resident Calling. Phone lines for resident rooms, each with its own number. Families call residents directly without going through the front desk. Managed from the same system.

EmpireTV. Commercial TV service on DIRECTV. Channels in every room or common area, one lineup or custom per unit, no cable boxes to replace.

Internet and mobile. Fiber, cable and wireless connections from the major carriers, plus business mobile plans on AT&T. Empire quotes, installs and supports everything.

The portal. Every customer gets access to empiretelecom.io/phones, where you see all your services, open tickets, pay invoices, add users, change call flows and check project status for every location.

How Empire Telecom is different

Most facilities work with three to five telecom vendors. The phone company does not touch internet. The internet company does not touch TV. Nobody talks to each other. When something breaks, you call three numbers and get three answers.

Empire Telecom is one company for all of it.

Carrier-independent. We work with every major carrier and platform. RingCentral, Dialpad, AT&T, Verizon, Comcast, Optimum, Frontier. The carriers compete for your business and pay us, not you. You get the best option without the sales pitch.

We do the work ourselves. Our own technicians handle installs, cutovers, porting and support. We do not subcontract and we are not brokers. One team from quote to go-live.

One bill. Phones, internet, TV, mobile, resident lines and elevator lines on a single invoice. No hunting through five bills to find one charge.

24/7 support. A live person answers every call, every day, all year. No phone tree, no ticket-only system.

Free bill audit. Send us a recent telecom bill. We find overcharges, unused lines and redundant services. Most facilities save around 45 percent. No charge for the audit, no share of the savings.

Real results

Aspire Healthcare brought 100+ facilities onto EmpireUC and EmpireTV in under 30 days. Every location ported, cut over and live with no downtime.

Aston Healthcare saved $1.9 million per year after Empire audited their telecom stack and moved them to EmpireUC and managed internet.

Centers Health Care has worked with Empire Telecom for 20 years across their skilled nursing and rehabilitation facilities.

More than 2,500 facilities trust Empire with phones, internet and TV.

Where to find Empire Telecom

Empire Telecom is based in New Jersey and serves the Northeast, with customers in 47 states.

Phone: (732) 363-9898. A live person answers 24/7.

Website: empiretelecomnj.com

Customer portal: empiretelecom.io/phones

Free bill audit: Send one recent telecom bill to empiretelecomnj.com/bill-audit. We find what you are overpaying and fix it. No charge, no share of the savings.

If you run a nursing home, senior living community, apartment building or business and you are tired of managing three telecom vendors, call (732) 363-9898 or visit empiretelecomnj.com.