Alternatives
8x8 alternatives
The platforms worth comparing before you renew 8x8, with pricing side by side.
Sold, set up and supported by Empire Telecom
- Less than buying direct
- Demo this week, on your call flow
- Free professional services
- One support line after go-live
Why people look
Common reasons to compare 8x8.
- The renewal price went up, or the features you need sit in a higher tier.
- Support is a queue, not a person who knows your account.
- Your team changed: more locations, a contact center, international callers or new tools.
- You want to see what else is out there before signing another term.
The alternatives
6 platforms to put next to 8x8.
RingCentral
Phone, messaging and video in one app, with one of the largest integration catalogs.
Best for: Growing and multi-location organizations that want one platform for everyone, managed centrally.
Dialpad
AI built into every call: live transcription, summaries and coaching.
Best for: Sales and support teams that want call AI on every conversation and a modern, simple app.
Nextiva
Business phone, video and messaging with customer experience tools, popular with small and mid-sized businesses.
Best for: Small and mid-sized businesses that want an easy rollout and good support.
Microsoft Teams Phone
Calling inside Microsoft Teams, for organizations already on Microsoft 365.
Best for: Organizations standardized on Microsoft 365 that want calling inside Teams.
Zoom Phone
Calling inside Zoom, for teams that already meet on Zoom.
Best for: Teams that already run on Zoom meetings and want calling in the same app.
net2phone
Straightforward cloud phone service with quick setup, built for small and mid-sized businesses.
Best for: Small and mid-sized businesses that want a simple, value-focused phone system.
8x8 and the alternatives
Swap in any platform we sell.
3 of 3 picked
G2 4.2VisionaryG2 4.2LeaderG2 4.4VisionaryWho is strong in what
Feature by feature
Scores are our take, 1 to 5, from Gartner placements, G2 reviews and our own installs. Gartner placements from the 2026 Magic Quadrant for UCaaS and the 2025 Magic Quadrant for CCaaS; G2 ratings checked October 2026. GARTNER and MAGIC QUADRANT are registered trademarks of Gartner, Inc. and/or its affiliates.
Head to head
Direct comparisons.
vsRingCentral vs 8x8
RingCentral for one platform across a growing US organization; 8x8 if international coverage or calling plus contact center from one vendor matters most.
vsDialpad vs 8x8
Dialpad for built-in call AI; 8x8 for international coverage and one platform with the contact center.
vs8x8 vs Nextiva
8x8 for international teams and calling plus contact center together; Nextiva for a simpler rollout for a US team.
Before you switch
What to check.
- When your 8x8 contract renews, and the notice window to leave
- Which numbers you have and where they are ported from
- Which desk phones and headsets can be reused
- Integrations you rely on today, and whether the new platform has them
Why compare through Empire
We sell them all, so the advice is about fit.
Lower pricing than direct
You pay less than buying direct. We sell every major platform, put them in competition for your business and negotiate the price for you.
Demos this week
We run the demos ourselves, on your own call flow, on your schedule. No waiting for a vendor’s sales calendar.
Free professional services
Discovery, call flow design, number porting, phone setup, training and go-live support, at no charge.
One number for support
After go-live you call us, not a vendor queue. Answered 24/7.
Compare 8x8 alternatives this week.
Tell us about your team and we will demo the alternatives that fit, with pricing next to what you pay for 8x8 today.