Compare
Dialpad vs 8x8
Who each one suits, side by side, with a demo of both this week.
vs
Both sold, set up and supported by Empire Telecom
The short answer
Which one should you choose?
Dialpad for built-in call AI; 8x8 for international coverage and one platform with the contact center.
- Choose Dialpad if: Sales and support teams that want call AI on every conversation and a modern, simple app.
- Choose 8x8 if: Organizations with offices or customers in several countries, and those that want calling and contact center from one vendor.
How they differ
Add a third platform, or swap either one.
2 of 3 picked
G2 4.4VisionaryG2 4.2VisionaryWho is strong in what
Feature by feature
Scores are our take, 1 to 5, from Gartner placements, G2 reviews and our own installs. Gartner placements from the 2026 Magic Quadrant for UCaaS and the 2025 Magic Quadrant for CCaaS; G2 ratings checked October 2026. GARTNER and MAGIC QUADRANT are registered trademarks of Gartner, Inc. and/or its affiliates.
Dialpad
Where it is strong.
AI built into every call: live transcription, summaries and coaching.
- Call transcription and AI summaries built in rather than bolted on
- Real-time coaching and sentiment for sales and support teams
- Contact center products on the same platform
- Works closely with Google Workspace and Microsoft 365
8x8
Where it is strong.
Employee calling and contact center on one platform, with strong international coverage.
- Phone, video, messaging and contact center on one platform
- Strong international calling and local numbers in many countries
- Integrations with Salesforce, Zendesk and Microsoft Dynamics
- Analytics across the employee and contact center sides
See them
Real screens.
The honest answer
Demo both on your own calls.
Feature lists look alike. What decides it is how your calls route, which tools you already use, and the price you can get. We demo both platforms on your own call flow this week, and get pricing from both side by side.
Lower pricing than direct
You pay less than buying direct. We sell every major platform, put them in competition for your business and negotiate the price for you.
Demos this week
We run the demos ourselves, on your own call flow, on your schedule. No waiting for a vendor’s sales calendar.
Free professional services
Discovery, call flow design, number porting, phone setup, training and go-live support, at no charge.
More comparisons
Other platforms to consider.
RingCentral
Phone, messaging and video in one app, with one of the largest integration catalogs.
Nextiva
Business phone, video and messaging with customer experience tools, popular with small and mid-sized businesses.
Microsoft Teams Phone
Calling inside Microsoft Teams, for organizations already on Microsoft 365.
Zoom Phone
Calling inside Zoom, for teams that already meet on Zoom.
Questions
What buyers ask us.
Is Dialpad or 8x8 better?
Neither is better for everyone. Dialpad for built-in call AI; 8x8 for international coverage and one platform with the contact center.
What is the main difference between Dialpad and 8x8?
Dialpad: AI built into every call: live transcription, summaries and coaching. 8x8: Employee calling and contact center on one platform, with strong international coverage.
Can we see both before deciding?
Yes. We run both demos ourselves, the same week, on your own call flow.
Does it cost more to buy through you?
No, it costs less. You pay less than buying direct from either platform, and setup is free.
See Dialpad and 8x8 this week.
Tell us about your team and we will demo both on your call flow, with pricing side by side.