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Alternatives

Talkdesk alternatives

The platforms worth comparing before you renew Talkdesk, with pricing side by side.

Compare them this weekAll platforms
Talkdesk logo

Sold, set up and supported by Empire Telecom

  • Less than buying direct
  • Demo this week, on your call flow
  • Free professional services
  • One support line after go-live

Why people look

Common reasons to compare Talkdesk.

  • The renewal price went up, or the features you need sit in a higher tier.
  • Support is a queue, not a person who knows your account.
  • Your team changed: more locations, a contact center, international callers or new tools.
  • You want to see what else is out there before signing another term.

The alternatives

8 platforms to put next to Talkdesk.

Dialpad logo

Dialpad

AI built into every call: live transcription, summaries and coaching.

Best for: Sales and support teams that want call AI on every conversation and a modern, simple app.

8x8 logo

8x8

Employee calling and contact center on one platform, with strong international coverage.

Best for: Organizations with offices or customers in several countries, and those that want calling and contact center from one vendor.

Vonage logo

Vonage

Business phone, contact center and communications APIs, owned by Ericsson.

Best for: Teams that run on Salesforce, and businesses that want calling plus messaging APIs from one vendor.

Webex logo

Webex

Cisco’s cloud calling, meetings and contact center, plus Webex Connect for texting and messaging journeys.

Best for: Enterprises, Cisco phone system customers moving to the cloud, and organizations with strict security needs.

Broadvoice logo

Broadvoice

A cloud phone system and contact center from one vendor, priced for small and mid-sized businesses.

Best for: Small and mid-sized businesses that want a phone system and an affordable contact center from one vendor.

NICE CXone logo

NICE CXone

An enterprise contact center platform: every channel, workforce management and analytics.

Best for: Large contact centers that need workforce management, quality and analytics on one platform.

Five9 logo

Five9

A cloud contact center known for strong outbound and blended dialing.

Best for: Mid-sized and large contact centers, especially with outbound or blended campaigns.

Genesys Cloud logo

Genesys Cloud

An enterprise contact center platform for complex, omnichannel customer journeys.

Best for: Large and complex contact centers that need omnichannel orchestration and workforce engagement.

Talkdesk and the alternatives

Swap in any platform we sell.

3 picked

Talkdesk logoG2 4.4Leader
Dialpad logoG2 4.4Visionary
8x8 logoG2 4.2Visionary

Who is strong in what

Omnichannel
5
5
3
Workforce management
4
4
4
Outbound dialing
4
3
5
AI
5
4
5
Analytics
4
4
4
Ease of use
5
3
3

Feature by feature

Channels
Voice, email, chat, SMS, social, WhatsApp
Included
Included
Workforce management
Top tier, add-on below
Included
Included
Outbound dialing
Add-on
Included
Included
AI
AI agents, agent assist, AI routing
Separate product on the same platform
Same platform
Integrations
Salesforce, ServiceNow, Zendesk, Microsoft
Built into every call
Included
Best for
Mid-sized and large contact centers that want AI on every conversation and an edition built for their industry.
Sales and support teams that want call AI on every conversation and a modern, simple app.
Organizations with offices or customers in several countries, and those that want calling and contact center from one vendor.
Check before you buy
Which AI features are priced separately on your tier
Support levels differ by plan
Which calling destinations are included in your plan

Scores are our take, 1 to 5, from Gartner placements, G2 reviews and our own installs. Gartner placements from the 2026 Magic Quadrant for UCaaS and the 2025 Magic Quadrant for CCaaS; G2 ratings checked October 2026. GARTNER and MAGIC QUADRANT are registered trademarks of Gartner, Inc. and/or its affiliates.

Want real prices for these? We get every platform you picked quoted below buying direct, with professional services free.

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Head to head

Direct comparisons.

Talkdesk vs Five9

Talkdesk for AI on every conversation and industry editions; Five9 for heavy outbound and blended dialing.

Talkdesk vs NICE CXone

Talkdesk for a fast, easy rollout with AI built in; NICE CXone for the deepest workforce management and analytics suite.

Talkdesk vs Genesys Cloud

Talkdesk for ease of use and industry editions; Genesys for complex omnichannel journeys at large scale.

Before you switch

What to check.

  • When your Talkdesk contract renews, and the notice window to leave
  • Which numbers you have and where they are ported from
  • Which desk phones and headsets can be reused
  • Integrations you rely on today, and whether the new platform has them

Why compare through Empire

We sell them all, so the advice is about fit.

  • Lower pricing than direct

    You pay less than buying direct. We sell every major platform, put them in competition for your business and negotiate the price for you.

  • Demos this week

    We run the demos ourselves, on your own call flow, on your schedule. No waiting for a vendor’s sales calendar.

  • Free professional services

    Discovery, call flow design, number porting, phone setup, training and go-live support, at no charge.

  • One number for support

    After go-live you call us, not a vendor queue. Answered 24/7.

Compare Talkdesk alternatives this week.

Tell us about your team and we will demo the alternatives that fit, with pricing next to what you pay for Talkdesk today.

How many agents?
When does Talkdesk renew?
When do you want to switch?

What happens next: we reply to set a time, then show you EmpireUC and any other platform you want to compare, on your own call flow. Prefer to talk? Call (732) 363-9898.

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