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Talkdesk vs Five9
Who each one suits, side by side, with a demo of both this week.
vs
Both sold, set up and supported by Empire Telecom
The short answer
Which one should you choose?
Talkdesk for AI on every conversation and industry editions; Five9 for heavy outbound and blended dialing.
- Choose Talkdesk if: Mid-sized and large contact centers that want AI on every conversation and an edition built for their industry.
- Choose Five9 if: Mid-sized and large contact centers, especially with outbound or blended campaigns.
How they differ
Add a third platform, or swap either one.
2 picked
G2 4.4LeaderG2 4.1LeaderWho is strong in what
Feature by feature
Scores are our take, 1 to 5, from Gartner placements, G2 reviews and our own installs. Gartner placements from the 2026 Magic Quadrant for UCaaS and the 2025 Magic Quadrant for CCaaS; G2 ratings checked October 2026. GARTNER and MAGIC QUADRANT are registered trademarks of Gartner, Inc. and/or its affiliates.
Want real prices for these? We get every platform you picked quoted below buying direct, with professional services free.
Get my offerTalkdesk
Where it is strong.
An AI-first cloud contact center, with editions built for healthcare, financial services and retail.
- AI agents, agent assist and AI routing on one platform
- Industry editions for healthcare, financial services, retail and government
- A large app marketplace: Salesforce, ServiceNow, Microsoft and Zendesk
- Easy for agents and admins to pick up
Five9
Where it is strong.
A cloud contact center known for strong outbound and blended dialing.
- Inbound, outbound and blended campaigns with predictive dialing
- Omnichannel agent desktop
- AI for self-service, agent assistance and summaries
- Integrations with Salesforce, ServiceNow and other CRMs
See them
Real screens.
The honest answer
Demo both on your own calls.
Feature lists look alike. What decides it is how your calls route, which tools you already use, and the price you can get. We demo both platforms on your own call flow this week, and get pricing from both side by side.
Lower pricing than direct
You pay less than buying direct. We sell every major platform, put them in competition for your business and negotiate the price for you.
Demos this week
We run the demos ourselves, on your own call flow, on your schedule. No waiting for a vendor’s sales calendar.
Free professional services
Discovery, call flow design, number porting, phone setup, training and go-live support, at no charge.
Questions
What buyers ask us.
Is Talkdesk or Five9 better?
Neither is better for everyone. Talkdesk for AI on every conversation and industry editions; Five9 for heavy outbound and blended dialing.
What is the main difference between Talkdesk and Five9?
Talkdesk: An AI-first cloud contact center, with editions built for healthcare, financial services and retail. Five9: A cloud contact center known for strong outbound and blended dialing.
Can we see both before deciding?
Yes. We run both demos ourselves, the same week, on your own call flow.
Does it cost more to buy through you?
No, it costs less. You pay less than buying direct from either platform, and setup is free.
See Talkdesk and Five9 this week.
Tell us about your team and we will demo both on your call flow, with pricing side by side.