Alternatives
GoTo Connect alternatives
The platforms worth comparing before you renew GoTo Connect, with pricing side by side.
Sold, set up and supported by Empire Telecom
- Less than buying direct
- Demo this week, on your call flow
- Free professional services
- One support line after go-live
Why people look
Common reasons to compare GoTo Connect.
- The renewal price went up, or the features you need sit in a higher tier.
- Support is a queue, not a person who knows your account.
- Your team changed: more locations, a contact center, international callers or new tools.
- You want to see what else is out there before signing another term.
The alternatives
12 platforms to put next to GoTo Connect.
RingCentral
Phone, messaging and video in one app, with one of the largest integration catalogs.
Best for: Growing and multi-location organizations that want one platform for everyone, managed centrally.
Dialpad
AI built into every call: live transcription, summaries and coaching.
Best for: Sales and support teams that want call AI on every conversation and a modern, simple app.
8x8
Employee calling and contact center on one platform, with strong international coverage.
Best for: Organizations with offices or customers in several countries, and those that want calling and contact center from one vendor.
Nextiva
Business phone, video and messaging with customer experience tools, popular with small and mid-sized businesses.
Best for: Small and mid-sized businesses that want an easy rollout and good support.
Microsoft TeamsMicrosoft Teams Phone
Real phone numbers in Microsoft Teams, through EmpireUC Direct Routing.
Best for: Organizations on Microsoft 365 that want calling inside Teams without paying for Microsoft’s calling plan.
Zoom Phone
Calling inside Zoom, for teams that already meet on Zoom.
Best for: Teams that already run on Zoom meetings and want calling in the same app.
net2phone
Straightforward cloud phone service with quick setup, built for small and mid-sized businesses.
Best for: Small and mid-sized businesses that want a simple, value-focused phone system.
Vonage
Business phone, contact center and communications APIs, owned by Ericsson.
Best for: Teams that run on Salesforce, and businesses that want calling plus messaging APIs from one vendor.
Webex
Cisco’s cloud calling, meetings and contact center, plus Webex Connect for texting and messaging journeys.
Best for: Enterprises, Cisco phone system customers moving to the cloud, and organizations with strict security needs.
Aircall
A cloud phone built for sales and support teams, with 100+ CRM and help desk integrations.
Best for: Sales and support teams that live in a CRM or help desk and want every call logged there automatically.
Broadvoice
A cloud phone system and contact center from one vendor, priced for small and mid-sized businesses.
Best for: Small and mid-sized businesses that want a phone system and an affordable contact center from one vendor.
Mitel
Onsite and hybrid phone systems for large, multi-site organizations, with cloud through partners.
Best for: Large, multi-site organizations, hospitals and hotels that want to keep an onsite system or move to the cloud in stages.
GoTo Connect and the alternatives
Swap in any platform we sell.
3 picked
G2 4.4VisionaryG2 4.2LeaderG2 4.4VisionaryWho is strong in what
Feature by feature
Scores are our take, 1 to 5, from Gartner placements, G2 reviews and our own installs. Gartner placements from the 2026 Magic Quadrant for UCaaS and the 2025 Magic Quadrant for CCaaS; G2 ratings checked October 2026. GARTNER and MAGIC QUADRANT are registered trademarks of Gartner, Inc. and/or its affiliates.
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Before you switch
What to check.
- When your GoTo Connect contract renews, and the notice window to leave
- Which numbers you have and where they are ported from
- Which desk phones and headsets can be reused
- Integrations you rely on today, and whether the new platform has them
Why compare through Empire
We sell them all, so the advice is about fit.
Lower pricing than direct
You pay less than buying direct. We sell every major platform, put them in competition for your business and negotiate the price for you.
Demos this week
We run the demos ourselves, on your own call flow, on your schedule. No waiting for a vendor’s sales calendar.
Free professional services
Discovery, call flow design, number porting, phone setup, training and go-live support, at no charge.
One number for support
After go-live you call us, not a vendor queue. Answered 24/7.
Compare GoTo Connect alternatives this week.
Tell us about your team and we will demo the alternatives that fit, with pricing next to what you pay for GoTo Connect today.