Alternatives
Five9 alternatives
The platforms worth comparing before you renew Five9, with pricing side by side.
Sold, set up and supported by Empire Telecom
- Less than buying direct
- Demo this week, on your call flow
- Free professional services
- One support line after go-live
Why people look
Common reasons to compare Five9.
- The renewal price went up, or the features you need sit in a higher tier.
- Support is a queue, not a person who knows your account.
- Your team changed: more locations, a contact center, international callers or new tools.
- You want to see what else is out there before signing another term.
The alternatives
4 platforms to put next to Five9.
Dialpad
AI built into every call: live transcription, summaries and coaching.
Best for: Sales and support teams that want call AI on every conversation and a modern, simple app.
8x8
Employee calling and contact center on one platform, with strong international coverage.
Best for: Organizations with offices or customers in several countries, and those that want calling and contact center from one vendor.
NICE CXone
An enterprise contact center platform: every channel, workforce management and analytics.
Best for: Large contact centers that need workforce management, quality and analytics on one platform.
Genesys Cloud
An enterprise contact center platform for complex, omnichannel customer journeys.
Best for: Large and complex contact centers that need omnichannel orchestration and workforce engagement.
Five9 and the alternatives
Swap in any platform we sell.
3 of 3 picked
G2 4.1LeaderG2 4.4VisionaryG2 4.2VisionaryWho is strong in what
Feature by feature
Scores are our take, 1 to 5, from Gartner placements, G2 reviews and our own installs. Gartner placements from the 2026 Magic Quadrant for UCaaS and the 2025 Magic Quadrant for CCaaS; G2 ratings checked October 2026. GARTNER and MAGIC QUADRANT are registered trademarks of Gartner, Inc. and/or its affiliates.
Head to head
Direct comparisons.
Before you switch
What to check.
- When your Five9 contract renews, and the notice window to leave
- Which numbers you have and where they are ported from
- Which desk phones and headsets can be reused
- Integrations you rely on today, and whether the new platform has them
Why compare through Empire
We sell them all, so the advice is about fit.
Lower pricing than direct
You pay less than buying direct. We sell every major platform, put them in competition for your business and negotiate the price for you.
Demos this week
We run the demos ourselves, on your own call flow, on your schedule. No waiting for a vendor’s sales calendar.
Free professional services
Discovery, call flow design, number porting, phone setup, training and go-live support, at no charge.
One number for support
After go-live you call us, not a vendor queue. Answered 24/7.
Compare Five9 alternatives this week.
Tell us about your team and we will demo the alternatives that fit, with pricing next to what you pay for Five9 today.