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Webex vs Microsoft Teams Phone
Who each one suits, side by side, with a demo of both this week.
vs
Microsoft TeamsBoth sold, set up and supported by Empire Telecom
The short answer
Which one should you choose?
Webex for Cisco shops and enterprise grade calling; Teams Phone if everyone already works in Microsoft 365.
- Choose Webex if: Enterprises, Cisco phone system customers moving to the cloud, and organizations with strict security needs.
- Choose Microsoft Teams Phone if: Organizations on Microsoft 365 that want calling inside Teams without paying for Microsoft’s calling plan.
How they differ
Add a third platform, or swap either one.
2 picked
G2 4.5LeaderG2 not ratedLeaderWho is strong in what
Feature by feature
Scores are our take, 1 to 5, from Gartner placements, G2 reviews and our own installs. Gartner placements from the 2026 Magic Quadrant for UCaaS and the 2025 Magic Quadrant for CCaaS; G2 ratings checked October 2026. GARTNER and MAGIC QUADRANT are registered trademarks of Gartner, Inc. and/or its affiliates.
Want real prices for these? We get every platform you picked quoted below buying direct, with professional services free.
Get my offerWebex
Where it is strong.
Cisco’s cloud calling, meetings and contact center, plus Webex Connect for texting and messaging journeys.
- Webex Calling with a five nines uptime commitment and site survivability
- A clear path to the cloud for Cisco phone system customers
- Webex Contact Center with AI agents, plus Webex Connect for SMS, WhatsApp and RCS
- Data centers in several countries for data residency
Microsoft Teams Phone
Where it is strong.
Real phone numbers in Microsoft Teams, through EmpireUC Direct Routing.
- Calls in the same app people already use for chat and meetings
- Managed alongside Microsoft 365 users and security
- Certified desk phones and room systems available
- Direct Routing through EmpireUC: your numbers, calls forwarded if Teams is down, and business texting
See them
Real screens.
The honest answer
Demo both on your own calls.
Feature lists look alike. What decides it is how your calls route, which tools you already use, and the price you can get. We demo both platforms on your own call flow this week, and get pricing from both side by side.
Lower pricing than direct
You pay less than buying direct. We sell every major platform, put them in competition for your business and negotiate the price for you.
Demos this week
We run the demos ourselves, on your own call flow, on your schedule. No waiting for a vendor’s sales calendar.
Free professional services
Discovery, call flow design, number porting, phone setup, training and go-live support, at no charge.
More comparisons
Other platforms to consider.
RingCentral
Phone, messaging and video in one app, with one of the largest integration catalogs.
Dialpad
AI built into every call: live transcription, summaries and coaching.
8x8
Employee calling and contact center on one platform, with strong international coverage.
Nextiva
Business phone, video and messaging with customer experience tools, popular with small and mid-sized businesses.
Questions
What buyers ask us.
Is Webex or Microsoft Teams Phone better?
Neither is better for everyone. Webex for Cisco shops and enterprise grade calling; Teams Phone if everyone already works in Microsoft 365.
What is the main difference between Webex and Microsoft Teams Phone?
Webex: Cisco’s cloud calling, meetings and contact center, plus Webex Connect for texting and messaging journeys. Microsoft Teams Phone: Real phone numbers in Microsoft Teams, through EmpireUC Direct Routing.
Can we see both before deciding?
Yes. We run both demos ourselves, the same week, on your own call flow.
Does it cost more to buy through you?
No, it costs less. You pay less than buying direct from either platform, and setup is free.
See Webex and Microsoft Teams Phone this week.
Tell us about your team and we will demo both on your call flow, with pricing side by side.