Compare
Aircall vs Dialpad
Who each one suits, side by side, with a demo of both this week.
vs
Both sold, set up and supported by Empire Telecom
The short answer
Which one should you choose?
Aircall if your team lives in a CRM or help desk; Dialpad if AI on every call and video meetings matter more.
- Choose Aircall if: Sales and support teams that live in a CRM or help desk and want every call logged there automatically.
- Choose Dialpad if: Sales and support teams that want call AI on every conversation and a modern, simple app.
How they differ
Add a third platform, or swap either one.
2 picked
G2 4.4Not evaluatedG2 4.4VisionaryWho is strong in what
Feature by feature
Scores are our take, 1 to 5, from Gartner placements, G2 reviews and our own installs. Gartner placements from the 2026 Magic Quadrant for UCaaS and the 2025 Magic Quadrant for CCaaS; G2 ratings checked October 2026. GARTNER and MAGIC QUADRANT are registered trademarks of Gartner, Inc. and/or its affiliates.
Want real prices for these? We get every platform you picked quoted below buying direct, with professional services free.
Get my offerAircall
Where it is strong.
A cloud phone built for sales and support teams, with 100+ CRM and help desk integrations.
- Native integrations with HubSpot, Salesforce, Zendesk and 100+ other tools
- A power dialer for sales teams
- AI call summaries, plus AI voice and messaging agents
- Quick to set up and easy to use
Dialpad
Where it is strong.
AI built into every call: live transcription, summaries and coaching.
- Call transcription and AI summaries built in rather than bolted on
- Real-time coaching and sentiment for sales and support teams
- Contact center products on the same platform
- Works closely with Google Workspace and Microsoft 365
See them
Real screens.
The honest answer
Demo both on your own calls.
Feature lists look alike. What decides it is how your calls route, which tools you already use, and the price you can get. We demo both platforms on your own call flow this week, and get pricing from both side by side.
Lower pricing than direct
You pay less than buying direct. We sell every major platform, put them in competition for your business and negotiate the price for you.
Demos this week
We run the demos ourselves, on your own call flow, on your schedule. No waiting for a vendor’s sales calendar.
Free professional services
Discovery, call flow design, number porting, phone setup, training and go-live support, at no charge.
More comparisons
Other platforms to consider.
RingCentral
Phone, messaging and video in one app, with one of the largest integration catalogs.
8x8
Employee calling and contact center on one platform, with strong international coverage.
Nextiva
Business phone, video and messaging with customer experience tools, popular with small and mid-sized businesses.
Microsoft Teams Phone
Real phone numbers in Microsoft Teams, through EmpireUC Direct Routing.
Questions
What buyers ask us.
Is Aircall or Dialpad better?
Neither is better for everyone. Aircall if your team lives in a CRM or help desk; Dialpad if AI on every call and video meetings matter more.
What is the main difference between Aircall and Dialpad?
Aircall: A cloud phone built for sales and support teams, with 100+ CRM and help desk integrations. Dialpad: AI built into every call: live transcription, summaries and coaching.
Can we see both before deciding?
Yes. We run both demos ourselves, the same week, on your own call flow.
Does it cost more to buy through you?
No, it costs less. You pay less than buying direct from either platform, and setup is free.
See Aircall and Dialpad this week.
Tell us about your team and we will demo both on your call flow, with pricing side by side.