Trusted by 2,500+ facilities
Phones, internet, TV. One team.
We design, install, manage and support all of it — and we partner with every major carrier and platform, so you get what fits instead of what someone has to sell. Send us your bills and we’ll show you where to simplify and save.
Already a customer? Get support — a live U.S. person answers 24/7.
Why Empire
One company designs it, installs it, bills it and answers the phone when it breaks. That is the whole idea, and it is why facilities stop calling four vendors to solve one problem.
2,500+
facilities served, New York to Florida
24/7
live U.S. support, every day of the year
50+
carrier and platform partners
<11s
average answer time on our support line
What we do
Everything the building runs on.
Phones, internet, TV and the rest — designed, installed and supported by one team, with one number when something needs fixing.
Also from us
Healthcare
Long-term care runs on one number.
Nursing homes, assisted living, hospitals, home care and urgent care. It starts with a free line-by-line audit — then phones, TV, internet, wiring and support from one company. One throat to choke.
A free bill audit
Every phone, internet and TV bill, every contract, every piece of equipment — reviewed line by line.
The works, from us
Phones, TV on EmpireTV, managed internet, wiring and low voltage — our own people.
One throat to choke
One number for all of it, answered 24/7. No vendors to chase.
Enterprise & mid-market
The big platforms — and the people who run them.
Running a large contact center or a multi-site business? We’re partners with every major platform, we put them in competition on price, and our own professional services team handles design, delivery and support.
Every major platform
RingCentral, Dialpad, Five9, Genesys, 8x8, NICE, Nextiva, Talkdesk and more — we carry them all.
Carriers compete for you
Carriers pay us the same whichever you pick, so we negotiate hard and stay honest.
Our own professional services
Design, number porting, integrations, training and 24/7 support — our team, not a hand-off.
Case studies
The numbers operators care about.
Every one of these started with a free audit.
Reviews
What our clients say.
Genuine Google reviews from the operators who use us.
We use Empire Telecom for all our telecom and internet needs at our many assisted living facilities across the east coast. What we value most is Empire's customer service and dedication to their clients, always available 24 hours a day emergency or not. With Empire you know your services are taken care of all the time so we can focus on running our facilities properly.
Empire is the best! Always there when you need them, emergency or not. Great and friendly service. 6 stars!
We are an assisted living group with many homes across the country, and each time we purchase a home there are so many boxes to check, i’s to dot and t’s to cross. The one thing we know going in that’s done is all our IT and networking — with one phone call to Rachel, our account rep, it’s done.
How we work
One call, and we take it from there.
From the first bill we read to the call you make at 2am, it is the same team.
Audit
We gather every bill and contract and survey the wiring onsite. Free, with no obligation to switch.
Design
We compare every carrier at your address and design the phones, network and TV that fit the building.
Install
We port your numbers, install the equipment, and close out the old contracts, terminations and collections.
Support
One number for all of it, answered 24/7 by a live U.S.-based person with your account already open.
Cloud phone
Your office line, everywhere.
Desk phone · Mobile · Computer
One number, every device
Register your desk phone, your mobile and your laptop to the same extension. One voicemail box, one number, no extra cost.
Take it home
Unplug the desk phone, plug it in at home, and it is still your office line.
Texting from your business number
Reply to customers from the main company number instead of handing out a personal cell.
Send us your bills.
We review every line and show you what to simplify and what it should cost. The audit is free, and there’s no obligation to switch.
- Phones, internet and TV reviewed together
- Every carrier at your address compared
- One number to call afterwards