Empire Telecom specializes in nursing home and assisted living telecommunications. With over 25 years of experience, our team collaborates directly with your IT partners to ensure seamless onboarding. We gather old bills, analyze wiring through free onsite surveys, and manage old contracts and terminations, including collection.
At Empire Telecom, we understand that telecom, internet, and TV expenses often remain hidden culprits draining your resources. That’s why we offer complimentary audits that scrutinize every detail of these services. Our experts have uncovered millions in potential savings for our clients, transforming fixed expenses into opportunities for growth. Don’t let wasted dollars slip through the cracks – join us in discovering untapped savings today.
Embracing the Power of Details
At Empire, we understand that it’s the little things that make a big difference. That’s why we go the extra mile to provide you with the finer touches that enhance your communication experience. Our offerings include professionally recorded Auto Attendant greetings and on-hold messages with music. Moreover, we introduce customer automations that truly matter – from SMS alerts for received admission faxes to reaching out to missed callers after hours. We don’t stop there – we offer automatic call recording, a Web Chat API, and a single dashboard that links all your sites in one place for easy management.
And that’s not all. As part of our commitment to excellence, we provide free enhanced HIPAA-compliant video collaboration, ensuring secure and efficient communication. Because it’s these small touches that set us apart… and much more.
Onsite PBX systems, Cloud-hosted phone systems, VOIP technology, SIP trunks, Virtual PRI, POTS, Wireless
A complted wiring job. Rewiring a bulding for IP or Analog, camera systems, switches, call bell, we'll do it all
Streemline productivity and endorse activity with EmpireTV community channel, use custom messages or preloaded content
COAX, Fiber, Copper, Wireless whatever your facility requires, any carrier and product any price, we got it!
Our team of skilled professionals has direct access to all your systems, ensuring real-time tech support. Our 24/7 phone line is staffed by live U.S.-based human operators, with an impressive average response time of under 11 seconds. While we handle everything from service-related issues to major outages, we also excel at tackling smaller challenges like extension names and routing auto attendants. Our acclaimed portal support consistently wows our clients, with an assurance of a response within 5 minutes for any portal communication query, regardless of the timing or nature.