Mid Market Communications

So many options

Explore the boundless landscape of UCaaS and CCaaS solutions with Empire Telecom, your trusted partner in telecommunications. Let us navigate the sea of options to find the perfect fit for your Mid Market company, ensuring optimal performance at the best price. With our expertise, we not only save you money but also precious time in your search for a new system. Experience the efficiency and cost-effectiveness of Empire Telecom today.”

Services We Offer

One Phone Call For Everything

Premium Support

No matter what when or where were there.

Navigating support from major carriers can be challenging, leaving you feeling lost despite their promises and assigned account managers. Empire Telecom remains your reliable point of contact for support, ensuring your concerns are promptly addressed. With access to backend systems and expertise in escalation procedures, we ensure your matters are handled efficiently. Regardless of your company’s size, our advocacy on your behalf ensures your issues remain a top priority with carriers. Trust Empire Telecom to navigate carrier support complexities effectively.

Always connected

Let Us Handle It

Customized Telecom Solutions

In today’s crowded market of UCaaS and CCaaS carriers, it’s easy to feel overwhelmed by the multitude of options, each claiming to be the best. At Empire Telecom, we cut through the noise.

Our expert consultants assess your needs and operations, tailoring solutions that enhance efficiency and productivity. From initial consultation to seamless integration, we guide you every step of the way. And the best part? Our service doesn’t cost you a thing. With Empire Telecom, you can trust you’re getting the right solution, without the hassle of second-guessing or added expense.


Commonly asked questions

With countless options available, we alleviate the hassle of extensive research by guiding you in the right direction. Our aim is to ensure you discover the absolute perfect solution for your company. Additionally, we guarantee cost savings compared to going directly with carriers, thanks to the agreements we have in place with them.

Empire Telecom has access to each client’s backend system (with their consent), enabling us to not only support you during major issues or outages but also assist you with day-to-day changes much faster and more efficiently than going through the carrier directly.

We’re seasoned players in the UCaaS and CCaaS game, well-versed in the industry’s nuances. We know when carriers are ready to negotiate and how to leverage their urgency. Major carriers often reserve their best rates for channel partners like us, recognizing that partners are integral to their business pipeline. This guarantees you the best price possible. Don’t just take our word for it—send us the price you’ve been quoted, and see what we can do. We’re here to prove our commitment to saving you money.

Sounds too good to be true, huh? Well, the economics are simpler than you think. Major carriers pay partners like us set residuals. This money is allocated instead of the same capital they would spend on marketing to gain a customer. These numbers are consistent across carriers and don’t fluctuate with the price you pay. This model of constant pay and consistent residuals means we’re motivated to do what’s best for you at all times.

At Empire Telecom, we’re firmly on your side. and the carriers know it. If the carrier doesn’t perform, we’ll fight to get you out of your contract and find you another option. This is more valuable than you might realize, especially when it comes to nagging issues involving your network or other vendors. We ensure the carrier is doing their job and not just pointing fingers.


By providing a telephone number and submitting the form you are consenting to be contacted by Empire Telecom via SMS text message and/or email. Messaging frequency may vary, but is typically based on the level of support needed. Standard message & data rates may apply. Reply STOP to opt-out of further messaging. Reply HELP for more information. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. For our privacy policy and terms of service please visit www.empiretelecomnj.com/sms-terms