Magic Quadrant is a series of market research reports published by IT consulting firm Gartner that rely on proprietary qualitative data analysis methods to demonstrate market trends, such as direction, maturity, and participants, and is touted as the scale the most cloud service go by.
Source Garter 2023
Gartner Magic Quadrant
The Downside
It has been pointed out that the criteria for the Magic Quadrant cater more towards investors and large vendors than towards buyers. Much of the criticism is focused on the lack of disclosure of the money received from the vendors it rates, raising conflict of interest issues. Also, a source of criticism is the lack of disclosure on the vendor’s component scores and the lack of transparency in Gartner’s methodology used to derive the vendor’s position on the MQ map. The Magic Quadrant, and analysts in general, also skew the market: according to research, by applying their methodologies to describe a market, they change that marketplace to fit their tools.
Therefore we at empire dissected each G2 and Gartner leader while including our clients and specialist feedback toward each provider, See below.
Ring Central office is the Gartner Magic Quadrant leader 7 years in a row and trades in the range of $320 on average, Is hands down the best and most reliable UC platform out there, And the Empire Team agrees. the downside is since Ring is so large and powerful this makes for steeper pricing and not as friendly to small businesses, though that might not matter since support is almost never necessary and in case it is you have the Empire 24/7 support ready to assist you.
Nextiva has not made an appearance on the Magic Quadrant but has five-star ratings on GT and is a highly touted up-and-coming solution, An extremely feature-packed system, and intuitive sales tolls included, while always offering competitive pricing and free add-ons is what makes Nextiva a popular choice in the SMB market.
Windstream Enterprise and their all-new We Connect unified communications solution formally Bradview is considered a “Nice player” on the Magic Quadrant, Windstream may lack in remote features and integrations but for a business looking for communications via desk phones and is looking for reliability and a great price Windstream is the winner with offerings as low as $8.95 per extension and a portal filled with all the basic features you day to day business might need is what makes Windstream a very popular choice in the healthcare world.
If we would choose the UC Quadrant leaders Net2Phone would be right up there, what makes Net2Phone great is their supper simple to use portal and mobile app witch allow your workforce to do just what there there for their job, Net2Phone is backed by IT giant IDT and always offers extremely competitive pricing. another reason we love Net2 is their smaller size allows us to get the utmost attention to each client even if they operate on a minimal amount of seats.
GoTos flexible-work software including GoTo Connect, GoTo Resolve, Rescue, Central, and more is built for small and medium-sized business IT departments, but powerful enough for the enterprise. GoTo software is designed to support end-users’ unified communications & collaboration (UCC) and IT management & support needs, and nearly 800K customers contribute to the more than 1 billion people joining meetings,
Vonage (NYSE: VG) is a leading provider of business cloud communications. Vonage transforms the way people work and businesses operate through a portfolio of cloud-based communications solutions that enable internal collaboration among employees, while also keeping companies closely connected with their customers, across any mode of communication, on any device.
