Enterprise & mid-market
The big platforms, run properly.
Large contact centers and multi-site businesses need a specific platform, so we sell them all: RingCentral, Webex, Dialpad, GoTo, Vonage, Talkdesk, Five9, Genesys, NICE and more, for less than buying direct. Then our own professional services team designs, delivers and supports it, free.
Six of our 50+ carriers and platforms. Whichever one fits, we price it, install it and support it, and you deal with us.
50+
carrier, platform and hardware partners
$0
for the consultation
24/7
support, whichever carrier you choose
2,500+
facilities served
Platforms
Every major platform, carried and supported.
We are partners with the platforms the enterprise market actually buys, and we are not tied to any of them.
RingCentral
Phone, messaging and video in one app, with one of the largest integration catalogs.
Microsoft Teams Phone
Real phone numbers in Microsoft Teams, through EmpireUC Direct Routing.
Zoom Phone
Calling inside Zoom, for teams that already meet on Zoom.
Webex
Cisco’s cloud calling, meetings and contact center, plus Webex Connect for texting and messaging journeys.
Dialpad
AI built into every call: live transcription, summaries and coaching.
8x8
Employee calling and contact center on one platform, with strong international coverage.
GoTo Connect
Phone, meetings and chat in one app, with a healthcare edition and contact center tiers.
Vonage
Business phone, contact center and communications APIs, owned by Ericsson.
NICE CXone
An enterprise contact center platform: every channel, workforce management and analytics.
Genesys Cloud
An enterprise contact center platform for complex, omnichannel customer journeys.
Five9
A cloud contact center known for strong outbound and blended dialing.
Talkdesk
An AI-first cloud contact center, with editions built for healthcare, financial services and retail.
Professional services
Four things we do that a carrier won’t.
Consulting
We know every major UC and contact center platform, so we can pair you with the right one quickly.
Pricing
We put carriers in competition for your business to get you the lowest price, with no carrier gimmicks.
Delivery
We don’t disappear after the sale. Switching systems can be daunting, so we guide you through it, from call flows, users and groups to complex integrations and APIs. Our porting specialists move your numbers across with minimal disruption.
Support
Carrier support can leave you lost, account manager or not. We stay your point of contact: with back-end access and knowledge of each carrier’s escalation process, we make sure your issues get handled, whatever your company’s size.
How we get paid
Carriers pay us. You don’t.
Carriers pay partners like us a set residual, money they would otherwise spend on marketing to win a customer. It is the same across carriers and doesn’t change with the price you pay, so we are always motivated to do what is best for you.
We are on your side, and the carriers know it. If a carrier doesn’t perform, we work to get you out of the contract and find you another option, and we make sure carriers fix problems instead of pointing fingers.
Any size
From a handful of sites to a national footprint.
Enterprise
Consulting, carrier negotiation and project management across sites.
Mid-market
One call for phones, mobile, TV and contact center.
Small business
Most small businesses are best served by EmpireUC, our own system.
Our take
Which platform, and why.
We rate the leaders from what our clients actually experience, not just the analyst quadrant.
Questions
The ones everyone asks.
Why use Empire instead of going direct?
With so many options, we save you the research and point you in the right direction. And on every carrier we hold an agreement with, we guarantee you will pay less than going to that carrier directly.
How is it free for us?
Carriers pay partners like us a set residual, money they would otherwise spend on marketing to win a customer. It is the same across carriers and doesn’t change with the price you pay, so we are always motivated to do what is best for you.
How do you get better pricing?
We know this market: when carriers are ready to negotiate and how to use their urgency. Carriers save their best rates for channel partners like us, because partners bring them business. Send us the price you have been quoted and see what we can do.
What happens if a carrier under-performs?
We are on your side, and the carriers know it. If a carrier doesn’t perform, we work to get you out of the contract and find you another option, and we make sure carriers fix problems instead of pointing fingers.
How do you support us day to day?
With your consent, we have access to your system’s back end, so we can help during outages and handle day-to-day changes far faster than going through the carrier.
Delivery
The platform is the easy part.
Design · Porting · Training · Support
We design it with you
Call flows, users, groups, integrations and APIs, mapped before anything is ordered.
Porting without drama
Our porting specialists move your numbers with minimal disruption.
We stay after go-live
Back-end access and every carrier’s escalation path, so issues actually get fixed.
The market
We read the quadrant, then we read your bills.
Leaders · Niche players · Our own take
Our take on eachAnalysts are a starting point
The quadrant favors big vendors and does not know your building.
We add what clients actually see
Support quality, portal usability, real pricing.
Then we negotiate
Carriers pay us the same either way, so the recommendation stays honest.
Send us a quote you’ve been given.
We’ll show you what we can do with it.