Enterprise Communications
So many options
With countless UCaaS and CCaaS options available, let Empire Telecom pair you with the best-fit solution at the best price. Discover how we save you money and time on your quest for a new system.
Consulting
Our proficient team possesses in-depth knowledge of all major UC and CC options available, ensuring seamless pairing with the perfect solution, saving you valuable time and effort.
Save Money
Harnessing our market insight, we strategically engage carriers, fostering competition to guarantee you receive the absolute lowest price possible with no carrier gimmicks.
Service Delivery
Our project management team will be there to guide you every step of the way, providing expertise that carrier PMs may lack and ensuring a seamless project experience from start to finish.
Support
Eliminate the hassle of dealing with overseas support from large carriers. Our team provides round-the-clock assistance with any technical matters, ensuring seamless support.
Let Us Handle It
Customized Telecom Solutions
In today’s crowded market of UCaaS and CCaaS carriers, it’s easy to feel overwhelmed by the multitude of options, each claiming to be the best. At Empire Telecom, we cut through the noise.
Our expert consultants assess your needs and operations, tailoring solutions that enhance efficiency and productivity. From initial consultation to seamless integration, we guide you every step of the way. And the best part? Our service doesn’t cost you a thing. With Empire Telecom, you can trust you’re getting the right solution, without the hassle of second-guessing or added expense.
Unbeatable Prices
Why pay more for the same thing
Whether your company prioritizes cost efficiency or invests in superior solutions, we’ve got you covered. At Empire Telecom, we specialize in matching you with the perfect solution tailored to your preferences. While major carriers often tout flashy technology to justify their prices, we’re here to keep them honest and ensure you get the best possible deal. Our unique business model means that we make money from the carriers, not you. Each carrier pays us the same, regardless of how much you pay, guaranteeing unbiased recommendations. This structure empowers us to negotiate fiercely on your behalf, driving prices down to ensure you always come out on top.
Smooth Transition
Expert Guidance Every Step of the Way
Our commitment doesn’t end once we’ve helped you find the perfect match. We understand that transitioning to a new system can be daunting, which is why we’re dedicated to guiding you through every step of the process. From the moment you decide to make the switch, our team is here to ensure that the changeover is not just an upgrade, but a smooth and hassle-free experience. Whether it’s setting up call flows, users, and groups or tackling complex integrations and APIs, we provide comprehensive assistance tailored to your needs.
Furthermore, our porting specialists are on hand to ensure that the number transfer process is seamless and efficient, minimizing any potential disruption to your operations.
Premium Support
No matter what when or where were there.
Navigating support from major carriers can be challenging, leaving you feeling lost despite their promises and assigned account managers. Empire Telecom remains your reliable point of contact for support, ensuring your concerns are promptly addressed. With access to backend systems and expertise in escalation procedures, we ensure your matters are handled efficiently. Regardless of your company’s size, our advocacy on your behalf ensures your issues remain a top priority with carriers. Trust Empire Telecom to navigate carrier support complexities effectively.
24/7
Always connected
Other Services We Offer
One call, all solutions.
Q&A
Commonly asked questions
With countless options available, we alleviate the hassle of extensive research by guiding you in the right direction. Our aim is to ensure you discover the absolute perfect solution for your company. Additionally, we guarantee cost savings compared to going directly with carriers, thanks to the agreements we have in place with them.
Empire Telecom has access to each client’s backend system (with their consent), enabling us to not only support you during major issues or outages but also assist you with day-to-day changes much faster and more efficiently than going through the carrier directly.
We’re seasoned players in the UCaaS and CCaaS game, well-versed in the industry’s nuances. We know when carriers are ready to negotiate and how to leverage their urgency. Major carriers often reserve their best rates for channel partners like us, recognizing that partners are integral to their business pipeline. This guarantees you the best price possible. Don’t just take our word for it—send us the price you’ve been quoted, and see what we can do. We’re here to prove our commitment to saving you money.
Sounds too good to be true, huh? Well, the economics are simpler than you think. Major carriers pay partners like us set residuals. This money is allocated instead of the same capital they would spend on marketing to gain a customer. These numbers are consistent across carriers and don’t fluctuate with the price you pay. This model of constant pay and consistent residuals means we’re motivated to do what’s best for you at all times.
At Empire Telecom, we’re firmly on your side. and the carriers know it. If the carrier doesn’t perform, we’ll fight to get you out of your contract and find you another option. This is more valuable than you might realize, especially when it comes to nagging issues involving your network or other vendors. We ensure the carrier is doing their job and not just pointing fingers.
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