Empowering Connection
Empire Telecom is a tier-three partner with every enterprise cloud phone, ISP, Television, and contact center provider on the market, with no prefrontal to one over the other let us pair you with what’s best for your business
Empowering Connection
Empire Telecom is a tier-three partner with every enterprise cloud phone ISP and Television and contact center provider on the market, with no prefrontal to one over the other let us pair you with what’s best for your business
About Us
What We Do
Our contemporary world boasts of a plethora of cloud phone systems, IT companies ISP’s available on the market, each with its specifications, fallbacks and advantages. Which one to choose? Sifting through the entire collection leaves business owners befuddled and still at a loss. Enter Empire Telecom. At Empire, we’ve created a proprietary process where we collect the etiquette information from your business and pair you with the best solution to fit your needs. Whether it’s a basic system with budgetary pricing or something sophisticated that can transcribe all your calls, we’ve got it for you.
Cloud Phone Systems
UCaaS
Unified Communications as a Service
Unified Communications as a service is one of the most recognized terms in the everything-as-a-service and cloud-based phone system economy. While the concept of unified communications exists for decades, the as-a-service model makes an entirely cohesive technology stack more accessible to the public. Calling, videoing, conferencing, and SMS texting all now under one dashboard.
CCaaS
Advanced Reporting
skills-based routing
CCaaS
Call Center as a Service
Call centers focus on utilizing software that provides a better customer experience. The primary purpose of CCaaS software is often referred to as ”skills-based routing”, which denotes intelligently routing contacts across all communication channels. Keep your customers yours by routing them to the correct agent quicker.
Seamless
Internet
Fiber | Cable | DSL | T1
Never wait for your internet connection again.
You know those days, where you spend hours glued to the screen anticipating the dial-up connection, only to have it disconnect before you could even review your first email? With Broadband, that is a thing of the past. Have your internet your way. Seamless connection always.
See what people say
All genuine Google reviews
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