Case Study: National Health Care Associates
How Empire Telecom Helped One of the Country’s Largest Senior Care Providers Unify Services, Cut Costs, and Finally Get the Support They Deserve
National Health Care Associates (NHCA) operates over 35 skilled nursing and rehabilitation centers across the Northeast, delivering post-acute care, memory support, long-term services, and more. But behind their clinical excellence, NHCA was grappling with a problem that had nothing to do with healthcare — and everything to do with technology.
For years, their facilities operated with a patchwork of telecom vendors, outdated service contracts, and little consistency across locations. Some sites had legacy phone systems; others were still on old-school cable contracts. Internet reliability varied wildly, and when something went wrong — which happened often — there was no clear path to resolution.
Worse, every facility had to manage its own telecom relationship. That meant dozens of vendors, invoices, support numbers, and pricing structures. And it all rolled up to a corporate team that had little visibility into the real-time performance of their network.
NHCA was not alone — this scenario plays out across the healthcare industry every day. But what made NHCA different was their decision to fix it, and fix it decisively.
The Empire Telecom Partnership
When NHCA approached Empire Telecom, the goal was simple: unify, simplify, and upgrade — without sacrificing service or inflating cost. What they got was more than that.
Empire began with a full-scale audit across every facility, identifying opportunities to consolidate services, eliminate redundant or overpriced contracts, and prepare each site for a futureproof setup. But the key wasn’t just switching out old vendors for new ones — it was Empire’s hybrid model.
Rather than replacing all existing circuits or providers, Empire acted as a managed aggregator. NHCA would keep the major carrier infrastructure in place when it made sense — but everything would be rerouted through Empire: one contract, one portal, one support number. And pricing? Lower than what NHCA was paying on its own.
Empire provided NHCA with high-speed internet, upgraded voice systems, TV solutions tailored for senior care, and most importantly, a dedicated account rep for every region — someone reachable directly by cell, 24/7. Their operations team gained access to a real-time portal that gave them clear insight into all services, ticket statuses, and billing.
Support went from “submit and wait” to “text and done.”
Results That Spoke for Themselves
In a matter of months, NHCA reduced telecom costs significantly across the board. Internal teams spent less time chasing down vendors, and facility directors reported improved satisfaction thanks to faster response times and clearer escalation paths.
For the first time, telecom was no longer a source of stress — it was a system that worked the way it should.
We used to have a mess of vendors and no one to call when things broke. Now we have Empire. They saved us money, cleaned up our contracts, and gave us real service. Our only regret is not calling them sooner.” — Director of Operations, National Health Care Associates
What started as a cost-savings initiative turned into a long-term partnership. Today, Empire manages NHCA’s services across the network, continuously auditing for new savings opportunities and supporting every facility like it’s their only one.
