Case Study: Aspire Healthcare
From Crisis to Continuity: How Empire Telecom Rolled Out Services for Over 100 Facilities in Under 30 Days
When Aspire Healthcare finalized the acquisition of more than 100 senior care facilities, it wasn’t a simple ownership change. The previous operators were exiting fast — and they were taking their services with them.
Internet, phones, and even television services were set to be pulled within weeks. Aspire wasn’t just acquiring real estate and resident populations — they were inheriting a ticking clock. In under 30 days, they needed to rebuild infrastructure across their entire portfolio or face a disastrous service interruption for thousands of residents and staff.
That’s when they called Empire Telecom.
The Problem
Most transitions in the healthcare world come with long planning windows, vendor onboarding, and phased implementation. Aspire didn’t have that luxury. The outgoing ownership had contracts in place that weren’t transferable. Many of them were poor deals to begin with — overpriced, underperforming, and outdated. But even bad contracts are better than nothing when you’re facing a hard cutoff date.
The threat was real: buildings would go dark, residents would lose TV service, phones would stop working, and internal operations would stall without connectivity.
One facility in North Florida — Aspire at Palma Sola Bay — had already lost TV access days after the transition. Residents were confused. Staff were frustrated. And Aspire’s operations team was still trying to figure out where to begin.
Empire didn’t wait for a kickoff call.
The Empire Response
The moment we got the green light, our operations team dropped everything. We had facilities from Florida to the Northeast all needing installs — immediately. We mobilized dozens of technicians, fast-tracked logistics, and launched a nationwide effort to bring every building online.
In the case of Aspire at Palma Sola Bay, we couldn’t even wait for a local crew. Our own operations team in New York rented a pickup truck, loaded equipment from our warehouse, and drove straight through the night to deliver and install a new system — personally. No vendors. No delays. No excuses.
We brought Aspire a full-suite solution: enterprise-grade internet, backup circuits, voice systems, and TV powered by the COM3000 platform — complete with regional sports, local channels, and our award-winning community channel system. In every building, we ensured local staff knew how to get help, escalate issues, and feel supported.
And somehow, we got it done — all of it — within the 30-day window.
A New Standard of Support
Aspire didn’t just need a vendor. They needed a partner who understood urgency, scale, and the unique pressure of managing care environments. Empire became that partner. By the end of the month, over 100 Aspire facilities were fully transitioned, with modern systems and a unified support framework.
There were no handoffs, no excuses, and no finger-pointing. Aspire had one number to call, one portal for visibility, and a team that showed up — literally — when it mattered.
I’ve never seen a vendor drop everything and get in a truck to install equipment across state lines. Empire saved the day. No one else could’ve pulled this off.” — Aspire Healthcare Executive Team Member
Beyond the Emergency
What started as an emergency rollout became a long-term collaboration. Empire continues to support Aspire across their entire footprint, bringing continuous upgrades, cost monitoring, and hands-on account management. With every new facility that joins the Aspire family, Empire is ready on day one.
