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Empire Telecom

Home care & hospice

Intake, on-call and HIPAA — handled.

Intake, HR, always being on call, nurses checking in — running a home care agency is hard. A cloud phone system brings it together: record and track every call, set time-based routing and holiday schedules, use separate numbers to see where leads come from, and connect it to your patient management system and CRM.

Home care nurse

Skills-based routing

Intake, HR and scheduling calls reach the right desk.

Track every lead

Separate numbers show where referrals come from.

Record every call

In real time and on demand.

Holiday schedules

Time-based routing that follows your on-call rota.

Hospice

A HIPAA phone system.

A hospice phone system has to be reliable, capable and affordable — and in healthcare, one requirement comes before all of them: HIPAA.

HIPAA-compliant phone system

Clients

Agencies that use us.

  • Revival Homecare
  • Greater New York
  • Apple Homecare
  • Constellation Homecare
  • NYHC
  • Serenity
  • Swan Hospice
  • LifeChoice

24/7 · Always connected

Support that answers in seconds.

Our team has access to all your systems, so support happens in real time. Our line is answered 24 hours a day, 365 days a year, by a live person in the U.S., with an average answer time under 11 seconds. Beyond outages and service issues, we handle the small things too — extension names, auto attendant routing — with a guaranteed response in under 5 minutes on any portal request.

<11s

average answer time

<5 min

guaranteed portal response

24/7

live, U.S.-based

Never miss an intake call.

Tell us how calls reach your agency today, and we’ll show you how to stop missing them.

What can we help with?