EmpireUC · Business phone systems
Phones that answer to us.
EmpireUC is our own cloud phone system. We design your call flow, move your numbers, set up your phones — and when you need a change, you reach the same team that built it, in seconds.
Already a customer? Get support or call (732) 363-9898.
2,500+
facilities served, from New York to Florida
24/7
support every day of the year, from a live U.S.-based person
<11s
average time to answer our support line
<5 min
guaranteed response to any portal request
How EmpireUC works
Watch a call find the right person.
Every line gets a route, and every route has somewhere to go if nobody answers. We design it; EmpireUC runs it.
Why EmpireUC
Our system. Our team. No finger‑pointing.
When your phones run on someone else’s platform, every problem becomes a ticket between two companies. EmpireUC is ours, so the people who answer your call are the people who can fix it.
- We build every call flow with a fallback — no call goes nowhere
- Changes like extension names and menu routing: response in under 5 minutes
- Keep your numbers — our porting specialists move them for you
- One support line for phones, internet and TV
EmpireUC
Everything a phone system should do. Nothing you have to manage.
Welcome menus
“Press 1 for admissions.” Callers reach the right person the first time.
Ring groups
Ring a team at once, or in order, in tiers.
Schedules & holidays
Business hours, after hours and holidays — each with an “if nobody answers” destination.
Voicemail to email
Messages land in your inbox with the caller’s details, so nothing waits for someone to dial in.
Reports that answer questions
Answer rate, missed calls, how long callers wait, busiest hours — from every call.
Switching
Moving to EmpireUC is our job, not yours.
Audit
We gather your current bills and contracts, free, and survey your wiring onsite.
Design
We map how calls should reach your people, and build the welcome menus, ring groups and schedules.
Move
We port your numbers, set up your phones and handle your old contracts and terminations.
Support
One number, answered 24/7 by a live U.S.-based person — in under 11 seconds on average.
Healthcare
We audit the bills. Then we do the works.
For nursing homes, assisted living and hospitals it starts with a free line-by-line audit — then phones, TV, internet, wiring and support from one company.
A free bill audit
Every phone, internet and TV bill, every contract, every piece of equipment — reviewed line by line.
The works, from us
Phones on EmpireUC, TV on EmpireTV, managed internet, wiring and low voltage.
One throat to choke
One number for everything, answered 24/7. No vendors to chase.
Case studies
The numbers operators care about.
Every one of these started with a free audit.
Beyond phones
The rest of the building, too.
Business internet
Fiber, cable and backup, sourced from every ISP and managed by us.
Commercial TV
Satellite TV for residents and guests, through EmpireTV.
Business mobile
Business plans as a Platinum AT&T solution provider.
Answering service
Live receptionists answering for you, around the clock.
Contact center & AI
Queues, coaching and an AI agent for high-volume teams.
Greetings & hold music
Professionally recorded — free for customers.
Phones & headsets
Yealink, Poly, Mitel and Grandstream.
eFax
Fax from email, or keep the machine you have.
Onsite PBX & SIP
Keep the phone system you own and cut what the lines cost.
Reviews
What our clients say.
Genuine Google reviews from the operators who use us.
We use Empire Telecom for all our telecom and internet needs at our many assisted living facilities across the east coast. What we value most is Empire's customer service and dedication to their clients, always available 24 hours a day emergency or not. With Empire you know your services are taken care of all the time so we can focus on running our facilities properly.
Empire is the best! Always there when you need them, emergency or not. Great and friendly service. 6 stars!
When managing several different kinds of facilities across the healthcare industry all over the nation, it’s important we have a vendor we can truly trust to manage all our technology needs. With Empire Telecom we know it’s one item off the list — whether it’s a facility in Washington or Maine, they take care of everything from start to finish without the need of us being involved.
We are an assisted living group with many homes across the country, and each time we purchase a home there are so many boxes to check, i’s to dot and t’s to cross. The one thing we know going in that’s done is all our IT and networking — with one phone call to Rachel, our account rep, it’s done.
Empire Telecom is our phone system and internet agent. Instead of calling 10 companies every time we have an issue, we make one phone call to Empire and it’s done! And of course we got some of the coolest tech in the biz 🙂
They guided us every step of the way, sat with our upper management to get a full grasp of our business, then quoted us over 10 different options, got us a phenomenal deal and helped us set up the system from A to Z — including the best call tree for our agents. They even created a free professional answering message. To sum it up in one word: smooth.
Time is a precious commodity for me, and not having to deal with the technicalities of my building’s phone, internet and TV service gives me more of it. Empire Telecom makes this a reality for me, and I thank them for that!
Empire Telecom gives us otherworldly service. We contact them 24 hours a day and they are always available and happy to help.
Working with Empire Telecom is such a breeze. Your business communications are pivotal, but they’re the last thing you want to be busy with. Empire lets us focus on what we do best while they manage and support our phone system with a smile, 24/7/365.
Enterprise & multi-site
Bigger footprint? We work with every carrier.
For enterprise and mid-market teams that need a specific platform, we’re independent: we partner with every major phone, contact center and internet provider, put them in competition for your business, and manage whichever you choose.
See EmpireUC on your own calls.
Book a demo, or send us your current bills and we’ll show you what switching would cost. The audit is free.
- A call flow designed around your team
- Your numbers ported for you
- One number to call afterwards